Marvin K. Brown Auto Repair Service Center

Great Advisor.

I have been a customer for 5 years now from the service team to the waiting room n over all everyone is going beyond very nice and helpful

Robert is an exceptional service pro. He is kind and takes care of business. Thank you

Great service!!

11/2 hours for an oil change and tire rotation. I finally went to a different service writer and asked him to check on my vehicle. It was ready but nobody notified me. I will not be back.

Thank you!

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Sean was very helpful and professional,nice person to work with!:)

My service adviser Anthony is great! Thankyou.

Waited over 3 hours for a scheduled oil change and was not followed up with my service advisor.

We really like Anthony’s service. He is the only device advisor we will go to

Anthony was very friendly and helpful

waited to long for an oil change and a new battery replacement. the tv that listed waiting time was useless. the service attendant took too long to even start my service. i will go to another dealership next time!

Carlos was very friendly and helpful, he made my service experience very enjoyable. Carlos will be my service advisor from now on.

Jared was awesome. Took care of all of my service needs.

Carlos was awesome. I am from Phoenix and needed a LOF. He hooked me up got me out of there quick and was very professional.

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I was shocked that J. Tyler left - but I’m completely satisfied with Tony.

1ST of all Mr. Ramos was excellent, with that said I would not have met Mr. Ramos if it wasn't for a service recovery from Clint,... let's start from the beginning, I had and appointment at 1245 I got there early since I have never being there and I respect every body's time and besides I got a message to be prompt for my apt(this is funny you'll see). by 1300 me and another gentleman were waiting for Tony B., which at this time was absent, they paged him,... and nothing then Mr. Ramos came in to see if he could help us. the Gentleman told him he is first! he said let me take care of you are dropping a car (and he look at me, you(me) hanged thigh, I get somebody else to help you,...really? from there it just when down hill faster that a grease pole down to I went to talk to the service Manager, Greg I believed, he was in his cubicle with another gentleman, what got me was the condescending attitude of the "manager" if anybody knows anything about Customer service is this: arms crossed across the chest, not a good sign, specially if there is a customer frustrated in front of you,and as a manager seating on his cubicle without an once of awareness of what is going on out 4 feet in front of his window when the same Tony B. got paged twice...deplorable. time is money if you charge $155/Hr., but you make your customers wait 15 min for no apparent reason is almost telling me my time is not as valuable as yours. furthermore when we purchase vehicles we are not purchasing just a car, I'm purchasing a service a legacy, a life style per say, and this was not that. 1st impressions are the only impressions, after that it's either you are maintaining the Cadillac legacy or you are just attempting to do damage control and get by. so where do you think you fall in this one? another thing when they tell me we did this that and the other no charge!! I KNOW, I PAID FOR IT WHEN I PURCHASE THE VEHICLE. Which I am starting to question my choices. you have my number since you text me multiple times. as you can see time is money and I don't have that much free time so appointments are that, a set time to conduct business at that time, or just walk ins so don't fool your selves and called it what it is, we get to you when we get to you. I realize you are the only Cadillac dealer in the south side and since I purchased the vehicle with the service agreement is almost a double kick in the respectfully Ramiro J. Mendoza P.S. I have never been there, so I did not know how your system works. when I drove in there was a gentleman in one of the cubes and I parked next to him and it took him like 30 seconds to acknowledge I was there, then he asked me who my apt was with and well I don't know. he looked it up and then he said is Tony B. then he said "I knew it was not mine because I go to lunch at that time"...and he send me to an empty cube... (so I was early, {because it was not his lunch yet} it took 4 minutes to check me in [when it was finally done]so why couldn't he check me in I don't have a relationship with anybody there so anyone is as good as any. now I has taken me 30 minutes to write this and yesterday it took about 20 minutes to fix, apologies and move on with all of this. which all of it could has been so easily done if the 2 cubes down guy would have said "I am going to lunch I have someone coming in, look out for him". *SBAR: Situation, background, Assessment, Recommendation. for the Manager *SEE: Service, Excellence, Expectations and why not *HEART: Hear, Empathize, Acknowledge, Review, Take Responsibility You are Cadillac, everything worth while is given the Cadillac title, This is the Cadillac of cars, This is the Cadillac of hotels, this is the Cadillac margarita, then you should act like it. If you can align yourself with the company principles then you should move on Just in case, "Buying a car at Marvin K. Brown Auto Center is different," says Jim Brown. "We want San Diego‘s Cadillac, Buick, and GMC business now and in the future. We‘ve sold and serviced many thousands of cars here since 1950 and we have a reputation for quality that our friends and neighbors expect from us. We want to continue earning their respect. so what would you think he'll say if he was here? and just as a reminder “Making the world’s best vehicles can only happen with the world’s greatest employees. We take great pride in our work, and take great care to deliver exceptional cars and a positive ownership experience to our customers around the world. At the new GM, we make a strong commitment to our customers, employees, partners and other important stakeholders. We state proudly our five principles that guide us in everything we do: •Safety and Quality First •Create Lifelong Customers •Innovate •Deliver Long-Term Investment Value •Make a Positive Difference” Look at #2 have a pleasant day.

Robert assisted me with getting my rear lift gate repaired with no charge - he was able to request repairs be covered by GMC due to my car being purchased new and with so low mileage, obviously well cared for... I have been frustrated in the past with GM auto windows and doors always seeming to fail in the 6-12 mo after the warranty runs out. Thank you for assisting today - this was excellent customer service to a loyal GM customer from both the dealership and GM corporation.