Very nice and helpful I’m glad that he helped me out...
6/16/2019
Kevin K. VERIFIED CUSTOMER
I am new to the GMC brand and this was my first regularly scheduled service appointment. This was the worst customer service experience that I’ve ever had with an auto dealership. Your signage is not clear. Nobody greeted me. At both drop off and pickup I waited 30 minutes to be helped, despite having appointments for both. There is no apparent culture of satisfying the customer. Nobody was friendly nor particularly helpful. I’m glad that we are moving to a different state and hope that Marvin K. Brown’s Service culture is not representative of the rest of the GMC Dealerships in the nation. If you actually care about improving, I am happy to discuss my experience with a manager.
6/16/2019
Mary B. VERIFIED CUSTOMER
it's always a pleasure to deal with your service center. everyone is friendly and professional.
6/16/2019
JERMAINE R. VERIFIED CUSTOMER
Kevin always has been on top of the service bar with us we truly appreciate him. Thanks
6/16/2019
Humberto P. VERIFIED CUSTOMER
Great
6/16/2019
Heidi S. VERIFIED CUSTOMER
Carlos was very professional and courteous. He was kind and helpful.
6/16/2019
John B. VERIFIED CUSTOMER
Terrible customer service. Service station bad attitude Schedules get is terrible. Not friendly at all.
6/15/2019
John B. VERIFIED CUSTOMER
Terrible customer service. Service station bad attitude Schedules get is terrible. Not friendly at all.
6/15/2019
Rita B. VERIFIED CUSTOMER
Corky weeks was very helpful and attentive. My oil change was completed in the appropriate time.
I got home and parked my car on our painted driveway for a short time, there was a rather large oil leak. I had no oil leaks before oil change. I left a message for corky. He responded quickly. Asked me to bring it in. I do not have the time or ability to bring it in again. I only have very small windows of time as I am the soul caregiver of my husband. I do have someone once a week.
Couldn’t someone come out and take a look or send someone to pick up the car.
This is .clearly an error on MKBrowns Part. Thank you Rita B
6/15/2019
EDGAR A. VERIFIED CUSTOMER
As usual, Anthony and his team of mechanics delivered on a job well done. They stayed on the problem until fully resolved.
6/15/2019
LLOYD D. VERIFIED CUSTOMER
Service was really slow. I waited 2 and a half hours for an oil change. I had an appt scheduled and everything. What’s the point?
6/15/2019
Walid A. VERIFIED CUSTOMER
Best service best team
6/15/2019
Shelley B. VERIFIED CUSTOMER
Anthony was amazing! He was honest with me and really found me the best deals on the repairs I needed! I felt well taken care of! I only bring my car to you guys because I’ve always been treated well! Shout out to Larry too, thanks for getting me the loaner car, you guys are the best!
6/15/2019
Jesus R. VERIFIED CUSTOMER
Good thanks
6/15/2019
Julio O. VERIFIED CUSTOMER
Satisfied
6/15/2019
Brittany C. VERIFIED CUSTOMER
Tony’s great
6/15/2019
OSCAR H. VERIFIED CUSTOMER
My husband and I have always brought our cars to Marvin K for many, many years and have always been satisfied. You have great people working for you that always make sure that the customer is always satisfied. Merle Porter was our service person in the past for years and he was excellent. Today Sean H. was my service person and mission was accomplished. Thank you Sean. Thank you Marvin K. Brown for your excellent service. You are loved. Mrs Inita Howard
6/14/2019
Aracelis A. VERIFIED CUSTOMER
Shawn was great!!!
6/14/2019
Richard M. VERIFIED CUSTOMER
Friendly, attentive-great job
Thank you
6/14/2019
DENNIS S. VERIFIED CUSTOMER
Worked with Anthony many times He is the greatest and MKB is very lucky to have him!