I was very happy to have Robert's assistance. He was very courteous and did a great job in making this one of the smoothest experiences I have had with Marvin K. Brown Cadillac
Thanks
6/14/2019
CLAUDIA P. VERIFIED CUSTOMER
Awesome
6/14/2019
CINDA R. VERIFIED CUSTOMER
Had an appointment at 7:00 am on Thursday June 13th for an oil change and it took 2 and a half hours. I feel for a simple oil change it should not take that long if you are scheduled to be the first person to have a 7:00 am appointment. I was waiting at the service center for the oil change. Need better organization for your customers
6/14/2019
Larry A. VERIFIED CUSTOMER
Great service good job
6/14/2019
Matthew T. VERIFIED CUSTOMER
J T was excellent! This was my first time at this location and I will certainly return for future service appointments because of his service.
6/14/2019
Ralph J. VERIFIED CUSTOMER
Sean was a outstanding representative of Marin K brown
6/13/2019
Jaime L. VERIFIED CUSTOMER
Carlos was awesome!
What the Cadillac experience should be.
He is my go to guy from now on.
A wine bar in the waiting room would be a nice touch.
Just saying.
6/13/2019
Victor V. VERIFIED CUSTOMER
Mr weeks is always attentive and lets me know how things are going
6/13/2019
Gary N. VERIFIED CUSTOMER
Anthony is always a great representative for MKB. Gary N
6/13/2019
Carole N. VERIFIED CUSTOMER
All of the staff treats me like a favorite special guest! Thank you all. I do believe they go over their job descriptions to make sure that I am pleased and welcome from start to completion,
6/13/2019
Charles M. VERIFIED CUSTOMER
Thanks for Carlos working me in without an appt.
6/13/2019
Gerald M. VERIFIED CUSTOMER
My service representative Anthony is absolutely the best....Gerald M
6/13/2019
Francis C. VERIFIED CUSTOMER
Great service. Very customer oriented
6/13/2019
David F. VERIFIED CUSTOMER
Service manager Robert Congdon ensured smooth quick service. Appre iate his support.
6/13/2019
Mallory J. VERIFIED CUSTOMER
Amazing service!! I have been to multiple service centers due to my husband being in the military and you all are by far the best! I didn’t feel like I was being taken advantage of on services and everything was done in a timely manner. Sean was very welcoming and friendly.
6/13/2019
Johnny N. VERIFIED CUSTOMER
They did a very great job for my car thank you so much Carlos and thanks for Marvin K Brown
6/13/2019
LUIS R. VERIFIED CUSTOMER
All was excellent, attention, communication, explanation of required fixes, everything! I am not taking my car anywhere else going forward. The only reason for not being totally satisfied is I had to take the car back today (next day after it was delivered), for one of the issues I had reported initially, but the service guys were not able to reproduce or see the message displayed in the car. This morning while driving to work the message came back on again, so I drove directly to MKB, they were able to see the message this time, so I’m confident it will get fixed. My complements to Carlos Perez for his excellent service.
6/12/2019
Laysha J. VERIFIED CUSTOMER
Robert was good. However the service team did not wash the car like Robert put on the request. I called Robert to tell him and no response. Other stuff was fine just wasn't happy with that.