Excellent 5star service!
Quality time after time.
I didn't think that I would be able to book an appointment so fast and on a holiday too my surprise! Thanks and may prosperity follow you in 2023 keep the quality coming!
1/1/2023
Eddie P. VERIFIED CUSTOMER
Very helpful and patient
1/1/2023
Teresa P. VERIFIED CUSTOMER
Kevin is very professional and informative he is very good at what he does he is a great service technician
1/1/2023
Barbara B. VERIFIED CUSTOMER
Very satisfied, Sean did awesome job,Thank you.
12/31/2022
Olga E. VERIFIED CUSTOMER
Alicia was amazing! Really in touch with clients needs.
12/31/2022
Daniel E. VERIFIED CUSTOMER
Sean was fine and nice. The fact that my car couldn’t be diagnosed for 2 weeks was ridiculous. I made an appointment and I would still have to wait two weeks without a car. Doesn’t really work for people who only have one vehicle. Ended up calling a different location and taking my car there.
12/31/2022
Elvira G. VERIFIED CUSTOMER
Would like a loaner car.
12/31/2022
Robert W. VERIFIED CUSTOMER
The part I needed was ordered and arrived in just a few days. I was very satisfied with the short time it took to arrive.
12/31/2022
Leonard E. VERIFIED CUSTOMER
Great service
12/31/2022
Justin A. VERIFIED CUSTOMER
Excellent service even when things aren't going well with repairs. Much appreciated
12/31/2022
Kristen A. VERIFIED CUSTOMER
Your glass vender failed to arrive in a timely manner, causing great inconvenience for myself and family. A defective part (storage compartment door) was ordered, only to have the new arrive defective also. I was due for my 1st service but the tire rotation was not completed since the wheel lock was not found. The lock was in the cab of the truck but I was never contacted about that and only found out it was not completed when I picked up the truck.
12/31/2022
Lori L. VERIFIED CUSTOMER
Luis did a great job. He was very helpful.
12/31/2022
Salvador H. VERIFIED CUSTOMER
First time at this dealer. Completely satisfied with my experience. Choosing a place to service my vehicle next time is a no-brainer. See you guys next time!
12/31/2022
Glenda W. VERIFIED CUSTOMER
Ok with the job
12/30/2022
Robert D. VERIFIED CUSTOMER
Kathleen was very friendly and personable. The vehicle was ready when she said it would be.
12/30/2022
Neal P. VERIFIED CUSTOMER
Sean helped move things along. Rob in Service was great and he did a pre-check on my vehicle. My only complaint was that the service department was backed up and the repairs took 3 weeks. Now i will deal with the warranty department at Cadillac to try to get this extended at least an extra month at no cost to me. I would be interested in an extended warranty package if they offer this to me at a reasonable price.
12/30/2022
Craig S. VERIFIED CUSTOMER
Kevin is a great service writer. MKB is lucky to have him!
12/30/2022
Finest City. VERIFIED CUSTOMER
Oscar answered all of my questions and kept in contact with me throughout the process.
Oscar returned all of my calls and assuaged my concerns re the issues with my vehicle without being dismissive.
Oscar helped enable me to navigate a negative situation with my vehicle.
I would have no problem referring Oscar to any of my acquaintances that need service on their Cadillac.
12/30/2022
Robert R. VERIFIED CUSTOMER
I had an issue we could define. The techs at MKB were able to replicate it and fix the issue. I also needed a door handle on a 2007 Yukon. Surprisingly, it was still available and in stock.