Marvin K. Brown Auto Repair Service Center

A diagnosis was performed on my car as it sat There for 14 Days. A total lack of customer service. The car should have been diagnosed within 24 hours 72 hours later I should have had my car back. My experience lasted 15 a Cadillac customer should never have to file a formal complaint to Cadillac Headquarters

Appreciate the level of service given, and quick response from the service team.

Fast And Friendly Service.

Work performed in a professional and timely manner. Appreciate the service. Thanks

Kevin was courteous. Friendly and professional. We could not get the job done today and he was very apologetic even though circumstance was beyond his control. Excellent customer service

Luis is always very helpful each and every time we bring our vehicle to get service.

Excelente atención

Love my service experience !

kathleen is the best

Best Team in San Diego by far

Kevin is always so helpful, informative and a nice man. Always a pleasure and I trust the service.

Great experience. Luis Castelan was a pleasure to work with and did a great job!????????

Kevin provided awesome customer service and kept me updated on the entire process. He also answered all questions regarding the repairs to my vehicle. I would seek his service in the future.

You did everything that we asked you to. Your business is outstanging

I have brought my vehicle in numerous times this year with the same complaint of my vehicle cutting off or seeming like it wants to cut off while driving it. Every time I have brought it in, I have been told that a different code shows up on your diagnostic system and for that reason have paid over $10,000 in fixing my vehicle with it always coming back to me still seeking like it wants to cut off. I’ve been told that this is because of the high mileage on my vehicle. Which I did not and still do not think is true. This final tile that we bring in our vehicle after paying over $10,000, we are told that this stalling issue is ultimately the transmission failing. I am beyond dissatisfied with your service and feel as if you have nickel and dimmed me out of so much money and taken advantage of my lack of knowledge about vehicles, although all along the way I have voiced my concerns about the issue of my vehicle always coming back to me still having the same concerns not fixed and the answer given to us being, “Mrs. Morales if it is something that we have done wrong or one of our parts that have failed we will cover the repair at no charge, including the diagnostic, but if it’s something entirely different we have to charge you for diagnosing and of course the repair,” and of course it has always been something completely different. I also had the concern of every time my vehicle was brought into your maintenance department, your employees would not keep me abreast on current situation and status of my vehicle along the way. I would call and not hear from them for a day sometimes up to three days. Which I feel was very unprofessional. I would be given due dates, that were false, and when I would question them about that fact that I was told a certain day and that had not happened, I would be told how busy and backed up the employees were. Your company would have my car for a week up to several weeks on repairs, not always because they were waiting on parts, and when my vehicle would make it to the front of the line to be diagnosed and then repaired the next issue told to me was, we were able to fix one problem, but now we have to diagnose an entirely different problem. Then it would be, oh now your car has to wait it’s turn for the equipment to fix this issue. That’ll take another week. Because of these concerns I finally went to your service manager. I have went to him several times. This last time he lied to me, after voicing these concerns that I am voicing to you in this letter, I was told, “Well Mrs. Morales first let me start with researching all of your concerns. I will not be able to do that today because of the time that it is, but I will call you tomorrow.” I was given this guarantee that he would definitely call me the following day. He never called me. I finally called back and attempted to speak ti him again. It went to his office voice mail and I left a message letting him know who I was and why I was calling. My husband and I were notified on Monday December 26, 2022 that our vehicle was ready to be picked up. I asked my husband to ask about the service managers findings on my concerns and calling me back, because he never did. My husband informed me that our service contact told him that he must have misunderstood what I was wanting and so he thought I was wanting the service contact ti call and he apologized. I don’t understand how every time I ask for something it is written in your system incorrectly or your employees, service manager included, doesn’t understand what my concerns are. I would definitely like to speak to someone higher than the service manager concerning my concerns, because I am not being heard, understood, taken seriously, or given the service that I deserve. Thank you, Tamara M

Everyone there was very kind and very professional good service all around

Excellent service

Thank you!

Kevin was efficient, helpful, and made sure everything was completed quickly and properly. He is knowledgeable and a pleasure to work with.

Great staff and super customer service.