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Real Reviews from VERIFIED CUSTOMERS
James B. VERIFIED CUSTOMER
The work was done as promised without any unforeseen delays. Alicia was very professional and honest. She also communicated and kept me up to date as the service progressed. I plan on continuing to use MKB for all my service needs.
12/15/2022
Margarita R. VERIFIED CUSTOMER
He was very professional and friendly. He reflects the sense of ownership for the brand he represents.
12/15/2022
Hope K. VERIFIED CUSTOMER
I was very pleased with Christopher's service. He was very helpful, thorough, and prompt to help me. I will recommend Christopher to anyone looking for great service at GMC service center.
12/15/2022
Matthew M. VERIFIED CUSTOMER
Got it done faster than they said it would take. Thank you.
12/14/2022
Ted D. VERIFIED CUSTOMER
Alicia was very thorough and very friendly! I appreciate how professional your car dealership is.
12/14/2022
Daniel C. VERIFIED CUSTOMER
Kathleen was very professional. She is a pleasure to work with and made me feel like she cared.
12/14/2022
Christina P. VERIFIED CUSTOMER
After some horrible interactions Kathleen saved the day. The only reason I will consider returning to MKB is because of Kathleen, her positive attitude, and her ability to get the job done. She is a true asset to the company.
12/14/2022
Saul A. VERIFIED CUSTOMER
Good service, knowledgeable and friendly service thank you very much I do really appreciate it.
12/14/2022
Jeremy B. VERIFIED CUSTOMER
Outstanding and very professional
12/14/2022
Chase D. VERIFIED CUSTOMER
Great service, communication, and price! Thank you very much!
12/13/2022
Merle P. VERIFIED CUSTOMER
Luiz was great
12/13/2022
Charles B. VERIFIED CUSTOMER
Kathleen is simply the best service advisor I have ever had. She is personable and straightforward!
12/13/2022
Tamara M. VERIFIED CUSTOMER
Oscar Monroy is the best!!! Thank you for having such good people …
12/13/2022
Carson B. VERIFIED CUSTOMER
I am frustrated by the level of service that I received today. I came in for a regular oil change and tire rotation. Over the past two years, this vehicle has been serviced exclusively at MKB auto service. The wheels have a set of GM-branded tire lock nuts, which specifically say do not use an impact wrench or the key can be stripped or the lock nut over-torqued. During today’s servicing, the wheel nut key was stripped beyond use and the oil drain bolt was stripped. It was communicated to me that a single nut was stripped and replaced with a standard nut, and the key was located in my car. However, upon receiving my vehicle, three lock nuts were replaced with non-OEM nuts and the lock nut key was not in the vehicle. One tire still had a lock nut on it, but because the key was stripped, it is unable to be removed. I was told I have to pay $75 for a new nut and key set if I want to remove that tire. Additionally, I was told the key was stripped because I had let the nut corrode, with no mention of using the impact gun until asked. Again, this is a 2019 vehicle that is garaged and has only been serviced at this dealer since fall 2019. On top of that, I was charged $25 for a new oil plug. I am frustrated with the poor communication and lack of understanding of my actual vehicle state by the service rep. This is not the service expected from a dealer and with a price tag of $140.
12/11/2022
Eleanor M. VERIFIED CUSTOMER
Oscar was friendly, professional and a delight to work with.
12/10/2022
Nadine C. VERIFIED CUSTOMER
Sean always does his best to assist in every possible way. He has a wonderful personality, and time management skills which is appreciated. Thank you Sean.
12/10/2022
Exclusive Limousine. VERIFIED CUSTOMER
Best service in San Diego!
12/10/2022
Coleen R. VERIFIED CUSTOMER
As always Kevin Knepper oversaw the work on my car. Prompt. Done right. Love all your folks.
12/10/2022
Jo Ann. VERIFIED CUSTOMER
Kevin and the entire team are great. That’s the reason I come back to service my vehicle. Happy holidays, JoAnn
12/9/2022
David S. VERIFIED CUSTOMER
Outstanding Performance! Thank You!
12/9/2022