The work was done as promised without any unforeseen delays. Alicia was very professional and honest. She also communicated and kept me up to date as the service progressed. I plan on continuing to use MKB for all my service needs.
12/15/2022
Margarita R. VERIFIED CUSTOMER
He was very professional and friendly. He reflects the sense of ownership for the brand he represents.
12/15/2022
Hope K. VERIFIED CUSTOMER
I was very pleased with Christopher's service. He was very helpful, thorough, and prompt to help me. I will recommend Christopher to anyone looking for great service at GMC service center.
12/15/2022
Matthew M. VERIFIED CUSTOMER
Got it done faster than they said it would take. Thank you.
12/14/2022
Ted D. VERIFIED CUSTOMER
Alicia was very thorough and very friendly! I appreciate how professional your car dealership is.
12/14/2022
Daniel C. VERIFIED CUSTOMER
Kathleen was very professional. She is a pleasure to work with and made me feel like she cared.
12/14/2022
Christina P. VERIFIED CUSTOMER
After some horrible interactions Kathleen saved the day. The only reason I will consider returning to MKB is because of Kathleen, her positive attitude, and her ability to get the job done. She is a true asset to the company.
12/14/2022
Saul A. VERIFIED CUSTOMER
Good service, knowledgeable and friendly service thank you very much I do really appreciate it.
12/14/2022
Jeremy B. VERIFIED CUSTOMER
Outstanding and very professional
12/14/2022
Chase D. VERIFIED CUSTOMER
Great service, communication, and price! Thank you very much!
12/13/2022
Merle P. VERIFIED CUSTOMER
Luiz was great
12/13/2022
Charles B. VERIFIED CUSTOMER
Kathleen is simply the best service advisor I have ever had. She is personable and straightforward!
12/13/2022
Tamara M. VERIFIED CUSTOMER
Oscar Monroy is the best!!! Thank you for having such good people …
12/13/2022
Carson B. VERIFIED CUSTOMER
I am frustrated by the level of service that I received today. I came in for a regular oil change and tire rotation. Over the past two years, this vehicle has been serviced exclusively at MKB auto service. The wheels have a set of GM-branded tire lock nuts, which specifically say do not use an impact wrench or the key can be stripped or the lock nut over-torqued. During today’s servicing, the wheel nut key was stripped beyond use and the oil drain bolt was stripped. It was communicated to me that a single nut was stripped and replaced with a standard nut, and the key was located in my car. However, upon receiving my vehicle, three lock nuts were replaced with non-OEM nuts and the lock nut key was not in the vehicle. One tire still had a lock nut on it, but because the key was stripped, it is unable to be removed. I was told I have to pay $75 for a new nut and key set if I want to remove that tire. Additionally, I was told the key was stripped because I had let the nut corrode, with no mention of using the impact gun until asked. Again, this is a 2019 vehicle that is garaged and has only been serviced at this dealer since fall 2019. On top of that, I was charged $25 for a new oil plug. I am frustrated with the poor communication and lack of understanding of my actual vehicle state by the service rep. This is not the service expected from a dealer and with a price tag of $140.
12/11/2022
Eleanor M. VERIFIED CUSTOMER
Oscar was friendly, professional and a delight to work with.
12/10/2022
Nadine C. VERIFIED CUSTOMER
Sean always does his best to assist in every possible way. He has a wonderful personality, and time management skills which is appreciated. Thank you Sean.
12/10/2022
Exclusive Limousine. VERIFIED CUSTOMER
Best service in San Diego!
12/10/2022
Coleen R. VERIFIED CUSTOMER
As always Kevin Knepper oversaw the work on my car. Prompt. Done right. Love all your folks.
12/10/2022
Jo Ann. VERIFIED CUSTOMER
Kevin and the entire team are great. That’s the reason I come back to service my vehicle. Happy holidays, JoAnn