Great costumer service from Kathleen, the only bad thing I would like to point out was initially I was told the vehicle was going to be there for 7-10 days. After 3 hrs the service was done which was awesome but why not expedite the troubleshooting or add more technicians if there is such a back log. This is on the dealer, it is unacceptable to have a car sit on the lot for a Lt least week before someone even looks at it. Kathleen was great and had great costumer service.
12/9/2022
Jaime Z. VERIFIED CUSTOMER
Great job and professional job well done very helpful and attentive with customer really appreciated a job well done definitely will be bringing my car back for service
12/9/2022
Mike H. VERIFIED CUSTOMER
Kevin was great.
12/8/2022
Martha C. VERIFIED CUSTOMER
Very good job, thank You
12/8/2022
Joe B. VERIFIED CUSTOMER
Sean and the MKB team always deliver top notch, quality service! Thank you!
12/8/2022
Donna S. VERIFIED CUSTOMER
Kevin is the Best
12/8/2022
Keith F. VERIFIED CUSTOMER
Thank you Chris
12/8/2022
Maher R. VERIFIED CUSTOMER
Thank you for this service
12/7/2022
Roc G. VERIFIED CUSTOMER
Chris was a pleasure to deal with
12/7/2022
Neal P. VERIFIED CUSTOMER
Sean is very helpful & always handles the details.
12/7/2022
Dawn F. VERIFIED CUSTOMER
Awesome customer service. Kudos MKB for recognizing your female owners.
12/7/2022
Shawn A. VERIFIED CUSTOMER
Everyone was so kind and welcoming. Luis really helped me understand my warranty and my car was serviced on time as requested. Stephanie was also very kind and helpful. No one likes to get their car serviced but coming here makes it a lot less daunting. The lounge is very nice too. Thank you. Shawn
12/7/2022
Micheal L. VERIFIED CUSTOMER
Sean went above and beyond my expectations. I forgot my keys in my pocket and instead of making me drive back, he came out to my place and picked the keys up. He consistently texted me with status about my repair and went out of his way to find a part that was on back order, obtained the part and got my truck fixed a week faster than originally planned !
Sean is a stellar customer service representative and should be highly commended on his communication, thoughtfulness and work ethic !
Keep Sean at what ever cost it takes - I will definitely refer people to your shop because of him !
12/7/2022
William P. VERIFIED CUSTOMER
Sean understood my concerns and got the service completed in a timely manner.
12/7/2022
David S. VERIFIED CUSTOMER
The DEF fluid was not filled and it was noted on the bill as being done, and was charged for.
12/7/2022
Cheryl J. VERIFIED CUSTOMER
Great service
12/6/2022
Mossy T. VERIFIED CUSTOMER
Thank for your business, good communication and short repair time.
12/6/2022
Boogie Z. VERIFIED CUSTOMER
Last minute walk in at 3pm in serious need of an oil change. I was out by 4:30 instead of 5.
Thanks y’all!
Steve
12/6/2022
Renee A. VERIFIED CUSTOMER
Oscar went above and beyond to make sure my vehicle was repaired correctly. His communication is top notch and he followed through with everything that he said he would and he did it all with a smile!