A/C not blowing cold air and requires diagnosis. This was noted on my receipt but never mentioned to me over the phone. So I was returned a car that needs to go right back to the shop since it blows hot air.
11/25/2022
Scott M. VERIFIED CUSTOMER
We dropped off our car at 8:30 am. It was to be ready for us 4-5 pm.
My husband was dropped to get our car. After an hour in the waiting room he was informed that our car would not be ready until the next day,
This was a huge inconvenience.
-Susan McMillin
11/24/2022
David L. VERIFIED CUSTOMER
Amazing service and communication
11/24/2022
Albert B. VERIFIED CUSTOMER
Excellent customer service from Christopher Elliot!
11/24/2022
Janet S. VERIFIED CUSTOMER
Thank you for servicing my car, i wish i had been told the turnaround time would be a week! I would have prepared. Also it says my breaks do not squeek when backing up… got home, they squeek. Otherwise thanks
11/23/2022
David D. VERIFIED CUSTOMER
Oscar went above and beyond to communicate with us regularly throughout the entire process. We never had to wonder what was happening with our vehicle or when to expect it back. He will definitely be our service rep going forward for all Cadillac related repairs and future purchases. Thanks Oscar.
11/23/2022
Steve B. VERIFIED CUSTOMER
Excellent service, Kevin made my whole experience effortless on my part. I will definitely return.
11/23/2022
Sherri K. VERIFIED CUSTOMER
Kevin was clear about all the options and help me to feel confident in my decision.
11/23/2022
Chris A. VERIFIED CUSTOMER
Chris Elliot is the best. Glad to have him as my service advisor every time.
11/22/2022
Lynn M. VERIFIED CUSTOMER
Thanks Luis for taking good care of my car today. I appreciate your friendly and professional service.
11/22/2022
Robert G. VERIFIED CUSTOMER
Christopher Elliot did an excellent job answering my questions and getting my Cadillac serviced in a timely manner. In the past my two visits to other dealers that didn't happen.
11/22/2022
Patricia S. VERIFIED CUSTOMER
Alicia was very personable and I really appreciated the transportation provided. Thank you!
11/22/2022
MONICA H. VERIFIED CUSTOMER
Kathleen was very helpful and went out of her way to get my car serviced even though it was a scheduling error from a booking service.
11/21/2022
Michele S. VERIFIED CUSTOMER
Initially, there was a bit of miscommunication/misunderstanding as to what leak i was initially there for, along with the check engine light issue. However, it appears to be all takwn care of. Kathleen was always gracious and Greg was very professional and fair.
11/20/2022
Laurel W. VERIFIED CUSTOMER
I’m not sure how Marvin K Brown manages to find such great employees, but they surely do. The customer service I receive is always top notch. I hope it means the employees are treated well and receiving a good share of the profits.
11/20/2022
Bartolome R. VERIFIED CUSTOMER
Was really helpful in everything I needed to get my truck working well again. Outstanding job by him. Thank you for you help.
11/20/2022
Saul A. VERIFIED CUSTOMER
Knowledgeable and professional
11/20/2022
Aztlan Mortuary,. VERIFIED CUSTOMER
Excellent service
11/19/2022
Jose C. VERIFIED CUSTOMER
Alicia was friendly, attentive, and professional.
11/19/2022
Christine M. VERIFIED CUSTOMER
Waited 3hrs for a tiny hole in my car tire to be fix. But after 3 hrs they said they can’t fix it and tire needs to be changed. Waited for that long hours just to hear they can’t fix it. Waited for nothing. And why do I have to wait that long??? First time having a GMC vehicle. First time having my car service. It was a very bad experience.