I took my 2012 Cadillac SRX in for service, because the headlights had internal fog/moisture/condensation, and the problem was not fixed, though I paid $85 and waited around from 9:30am until after 3 pm on Fri 11/18/22. (I told scheduler Stephanie and service tech Alicia I prefer not to drive in the dark due to visibility issues.) When I got home, I saw that one headlight failed to turn off automatically, and the other was still fogged up and full of moisture. Alicia gave me a new estimate of $3771 plus tax to fix. The original estimate was $115.
11/19/2022
Lynn A. VERIFIED CUSTOMER
Always Chris and the rest of the Marvin K Brown team has provided stellar service to my family. There is no one else I trust for my service needs. Great job! You guys have a customer for life!!
11/19/2022
Ouida T. VERIFIED CUSTOMER
I am always pleased with the service that I receive from the staff. They are always very knowledgeable and take the time to educate you about any services that may be needed in the near future. Thank you all for everything that you do.
11/18/2022
Mark L. VERIFIED CUSTOMER
I know I can always trust Kevin to see that my car is well taken care of. But please, for heaven’s sake get rid of that stupid computerized message system that pretends to come from my service rep. It’s misleading and insulting!
11/18/2022
Gregg P. VERIFIED CUSTOMER
Oscar was absolutely fantastic to work with. I really appreciate his professionalism
11/18/2022
PATRICK D. VERIFIED CUSTOMER
She was excellent, top rated. My go to next time I need service.
11/18/2022
DEBORAH R. VERIFIED CUSTOMER
Luis is such a gem. Always available and reliable. Thank you
11/18/2022
Mary F. VERIFIED CUSTOMER
Great job , greatly appreciated, thank you.
11/17/2022
Jorge R. VERIFIED CUSTOMER
Es una excelente persona y muy profesional en su trabajo
11/17/2022
Cristina P. VERIFIED CUSTOMER
Pleasure to work with! Thank you for helping me out!
11/17/2022
Gene P. VERIFIED CUSTOMER
Excellent service
11/17/2022
Helen C. VERIFIED CUSTOMER
All was fine
11/17/2022
Boris L. VERIFIED CUSTOMER
Good fast service.
11/16/2022
Ahmed A. VERIFIED CUSTOMER
Chris was great!
11/16/2022
Penny N. VERIFIED CUSTOMER
Luis was fantastic. I want him to be my service manager forever!
11/16/2022
Delores B. VERIFIED CUSTOMER
I have completely lost Trust in this Dealership, I brought my vehicle in for a issue that I had just repaired a few months ago and Sean insisted that it was another problem other than what I was making a complaint about
It took a few days before I was even called back with a diagnosis that he was unsure about a well , asking for a 600.00 diagnosis fee
With that being said I picked my vehicle up and will get a second opion
This is not the first time, I have felt dishonesty
11/16/2022
Potter Electric. VERIFIED CUSTOMER
Kevin always does a great job!
11/16/2022
Pedro M. VERIFIED CUSTOMER
Chris was excellent to work with! I would speak highly of him and recommend him to my Friends!
11/16/2022
VERNARD L. VERIFIED CUSTOMER
Service and care starts with the service managers and Oscar Monroe is highly knowledgeable and helpful in Suring That my car will be Worked on by highly trained professional mechanics and returned in reasonably timelines. Let’s face it when you take your car to be fixed at a auto repair shop you’re not sure what’s going to be done. Oscar takes the time to explain the best he can what’s going to happen why it needs to happen and how much and how long it’s going to cost professionalism outstanding .