Oscar was very helpful. Got me in and out quickly. Since Merle retired I think Oscar might be my new advisor!
10/21/2022
Leslie G. VERIFIED CUSTOMER
100% satisfied. Car is running perfect.
Luis, my service manager is the absolute best!
He gets it right every time. He is a pleasure to work with.
10/21/2022
Nikki O. VERIFIED CUSTOMER
Best service ever. Thanks so much!
10/21/2022
Edward S. VERIFIED CUSTOMER
Chris was very professional.
10/21/2022
Cassandra Or. VERIFIED CUSTOMER
Alicia was super awesome! Thank you for a great customer service.
10/21/2022
Debbie S. VERIFIED CUSTOMER
Everything was perfect!
10/20/2022
Brent L. VERIFIED CUSTOMER
tank you
10/20/2022
Lashandra S. VERIFIED CUSTOMER
Had a appointment at 7:45am
For a oil change made it early so I wouldn't be late for work. I was the first person only at Cadillac check in kisok on time. 10:30 I realize no answer about anything. Check in with my advisor. They hadn't started. But Kevin took care of it. Appreciate his help. Didn't leave there till after 11am. Just unsure how a first person check in gets missed.
10/20/2022
Esteban G. VERIFIED CUSTOMER
Keep up the good work!!!
10/20/2022
John B. VERIFIED CUSTOMER
Great team effort when things were going sideways. Thank everyone for taking care of us. Excellent effort on everyone's part. Thank you for looking out for us.
10/20/2022
Gary L. VERIFIED CUSTOMER
Very good communication from Kevin.
Also appreciated the person at the scheduling and billing counter. She was very friendly and helpful.
10/20/2022
Julia P. VERIFIED CUSTOMER
I had the pleasure of working with retired Anthony. He was great to work with!
Kevin has given me confidence that the great customer service I had from Anthony, will continue with Kevin. Kevin was thorough, friendly, patient & knowledgeable. I truly appreciate that in Kevin.
10/20/2022
KEITH M. VERIFIED CUSTOMER
The service provided by Kathleen exceeded my expectations by keeping every promise she made. Thank you, Kathleen!
10/20/2022
Cheryl H. VERIFIED CUSTOMER
Thanks
10/20/2022
Angel I. VERIFIED CUSTOMER
I was glad to finally have a properly working radio and navigation screen.
10/20/2022
Tj B. VERIFIED CUSTOMER
Customer service was great ????????
10/19/2022
Nelson T. VERIFIED CUSTOMER
Chris was great and vey professional. He kept me updated of maintenance progress. It was a pleasure doing business with him.
10/19/2022
Hanna E. VERIFIED CUSTOMER
Luis was very helpful in keeping me informed. Unfortunately, the Service Engine Soon light was on as I left the facility, and the car was barely driveable. None of this was mentioned in known problems when I paid for the diagnostic. I understand that my initial problem was identified and “solved” but to get my car back with immediate problems was not a good way to conclude my business here.
10/19/2022
David H. VERIFIED CUSTOMER
I was called Saturday and told my vehicle would be ready by noon Monday.
Arrived Monday at 2pm and the repair on my vehicle wasn't even started. Had to find a way home since I was dropped off with the impression my vehicle would be ready.
Received a phone call an hour and a half later saying the parts department forgot to order the part to repair my vehicle and it would be ready Tuesday.
Tuesday I arrive to pick up my vehicle after receiving a call earlier in the day saying it was ready. I arrive and was told they forgot to "post" my vehicle so I had to wait longer.
Overall not very satisfied with my experience.