Once my car got to the shop, it sat on the drive for hours until I called in and left multiple messages. Then I finally got a call back and was told it would take days to look at, yet I was on vacation and leaving Friday. Then was treated like an idiot and like swapping out a battery would take longer then an hour. The service advisor would never actually call me back when I sent the ro showing the battery was under warranty and was trying to charge me for the repair. This was awful!
10/15/2022
Benjamin L. VERIFIED CUSTOMER
I have had a terrible experience with Marvin K Brown. The only one who was helpful was Stephanie in service. Because of this bad experience, I will never purchase another vehicle from you guys again.
10/15/2022
Rebecca L. VERIFIED CUSTOMER
Oscar was amazing- professional and polite. He went above and beyond to help us.
10/15/2022
JULIE R. VERIFIED CUSTOMER
Luis is absolutely amazing!!!!! Made the entire experience simple and painless.
10/15/2022
Aaron M. VERIFIED CUSTOMER
Good communication from Sean. Thanks for your great service!
10/14/2022
Joseph C. VERIFIED CUSTOMER
Always professional and thorough in the service department.
10/14/2022
Safa J. VERIFIED CUSTOMER
She was great help, kept me notified about the Process throughout the whole time and she was amazing help.
10/14/2022
Lavonne H. VERIFIED CUSTOMER
Job very well done with great conversation.
10/14/2022
John B. VERIFIED CUSTOMER
Chris did a great job!
10/14/2022
Julio C. VERIFIED CUSTOMER
Kathleen was amazing. She kept us informed throughout the entire repair of our vehicle. I will seek her out when our vehicle is in need for any future services.
10/14/2022
Enriqueta R. VERIFIED CUSTOMER
Kevin keep me informed and explain what needed to be done in a way that was easy for me to understand.
10/13/2022
Ron G. VERIFIED CUSTOMER
I had to talk w Oscars manager because Oscar did not provide a good customer experience.
10/13/2022
Sandra B. VERIFIED CUSTOMER
I was well taken care of
10/13/2022
Gregory R. VERIFIED CUSTOMER
I purchased a service agreement when I purchased the XT4 , when I brought the vehicle in on 10-08-2022 for for service I was told that I would have to pay for all the chargers because the warranty department was closed. I was not happy with this at all ! Finally, I was told that all was ok and all the paper work would be emailed to me on 10-10-2022 which not happen ! I had to call the dealership on 10-112-2022 to finally have all the paper work copies emailed to me. Marvin K. Brown service ???
10/13/2022
Tamara M. VERIFIED CUSTOMER
Oscar Monroy, is the best service man I could ask for always helpful & makes sure the job gets done more than amazing!!!!
10/13/2022
Gail M. VERIFIED CUSTOMER
My rear camera was unable to be fixed!
Your employees are great and did their best, but the rear view camera is still not working. There is going to be a recall, but there is no fix yet. We had this problem with an XT-6 and had to return it. Not happy with Cadillac. We have owned or leased a Cadillac since 1978.
10/12/2022
Sandra S. VERIFIED CUSTOMER
More than satisfied. Oscar knows my "one car ownership and makes sure I get my car back in record time.
10/12/2022
Robert H. VERIFIED CUSTOMER
Oscar is awesome and is ultra responsive. He definitely is what MAKES the Marvin K Brown experience for us.
10/12/2022
Joan D. VERIFIED CUSTOMER
Sean was fantastic. Recoomended an alignment in addition to my "trip check" service. I felt he took time to review my Acadia's past service records, let me know what to expect will be needed on my next service visit. A VASTLY better experience than my last 2 visits!!
10/11/2022
Reginald D. VERIFIED CUSTOMER
The service was quick and the customer service was great. The staff that I interacted with was nice ad pleasant.