From the first telephone conversation with Ms.Kathleen to the time my vehicle was ready was a great experience. She realized that my situation was an emergency maintenance issue and had me being the car in immediately. She was even able to get me in a rental. The hertz rep Scottie was amazing also and got me in my rental asap. Ms.Kathleen kept me updated on my vehicles status. Once my car was ready (earlier than expected so kudos to the mechs) she let me know and I told her what time I would be coming and she had my vehicle waiting on me. Overall best service I have had at MKB. 5STARS!!! -Alona H
9/22/2022
Apolonia T. VERIFIED CUSTOMER
I think there is overlooking of service appt. It took me 093..1245 to do oil change and tire rotation.I see new personnel..the old faces in service department were gone..I have no problem since 2018.thank you
9/22/2022
Jessica K. VERIFIED CUSTOMER
Kathleen is so great always keeps me updated and has a awesome personality
9/22/2022
Michael D. VERIFIED CUSTOMER
Kevin Knepper is a great guy
9/22/2022
DENNIS L. VERIFIED CUSTOMER
Very happy with service, love the pick up and delivery of the vehicle
Thank you
9/22/2022
Joseph P. VERIFIED CUSTOMER
Edgar was great!!
9/21/2022
Oscar H. VERIFIED CUSTOMER
I usually am satisfied with the service and attention, but specifically this time I was very pleased with the service, Alicia was very nice, kind and covered all the points of the service.
9/21/2022
Ralph J. VERIFIED CUSTOMER
I really appreciate it Mrs. Ferris efforts by keeping me updated on all **** specs of the car, very knowledgeable advisor, a plus to the Marvin k. Brown team.
9/21/2022
DENNIS L. VERIFIED CUSTOMER
Had an issue with the navigation not working, SD card error, this was not resolved, problem still exists
9/21/2022
Aaron B. VERIFIED CUSTOMER
Thank you Sean
9/21/2022
Harold R. VERIFIED CUSTOMER
Easy to nav. Kathleen really help
9/21/2022
Christie Or. VERIFIED CUSTOMER
Sean provided exceptional service as always. He is one of the main reasons we continue to return to MKB for service.
9/21/2022
JODI E. VERIFIED CUSTOMER
Kathleen was outstanding great customer service your service technicians were horrendous.
9/21/2022
Mike R. VERIFIED CUSTOMER
I enjoyed my whole experience.
9/20/2022
Stephen W. VERIFIED CUSTOMER
Service was done on time. And thanks for the car wash.
Though it seemed a missed opportunity on your sales team’s part to talk to those of us waiting for our cars to discuss future car needs and interests.
9/20/2022
Lenore F. VERIFIED CUSTOMER
Oscar was great at communicating and getting the car reviewed quickly.
9/20/2022
Rose D. VERIFIED CUSTOMER
Alicia was the best ????
9/19/2022
Cara H. VERIFIED CUSTOMER
Thank you. I’ll be sure to complete the survey upon receipt.