Marvin K. Brown Auto Repair Service Center

Kevin takes care of business as always. Excellent service and

I’m very happy with the excellent service that Luis provided and I was informed about all the needs for my truck and yes the problem was solved I’m sure I’ll be back ????

Sean was great. He was constantly keeping me informed and made sure I got a ride back home all the way to Eastlake..Unfortunately. my car check engine light came back on within 30 min, and I have to bring it back

Sean is Always friendly, professional & looks out for the best interests of his clients!

Everything went fine. 100% satisfied customer, here. Sean was outstanding help.

Oscar Monroy was very courteous & knowledgeable with my 2013 CTS. The overall customer service experience @ MK Brown was excellent. Thank you.

Kevin was great. Took care of my needs no problem. I appreciate Marvin K Brown Cadillac and Kevin Knepper. Thank you.

Kevin Knepper took great care in grwetin gme, checking my vehicle in for an oil change, and keeping me up-to-date regarding my vehicle. Great service!

VERY SATISFIED !!

Great customer service!

Christopher was perfect! Everything went smooth and he was very helpful. Thanks Jeremy

Luis is on top of every aspect of the service my car needed.

Luis is very professional. Polite and took great care of my truck and me. Thank you

100 per cent satisfied. Luis Castelan is the best service guy I ever had. Personable, polite, knowledgeable and punctual. Give him a raise!!!

Awaiting Parts needed to fully resolve the the problem. Luis is very amiable, respectful, knowledgeable and keeps me updated through the entire maintenance process. He has successfully used networking and collaboration for issues nobody has an answer for. You’re lucky to have him

Good job.

Superb Service.

You took forever and it didn't seem like you were going to get it done any faster. So I gave up and picked my car up Don't tell me to bring my car in down to the minute on a Monday and then not even look at it until Friday. Absurdly bad

While Oscar Monroy was very professional and courteous, I'm very upset about the fact that when I asked him, upon arrival of my appointment, if I could have a loaner car he told me no. He told me my car would need to be kept for 5-7 days. The actual number of days ended up being 10 days due to weekends and the 4th of July holiday. This presented me with a hardship trying to work without an automobile. I have my own business and had to borrow two vehicles from a family member and a friend. When I went to pay my bill (oil change), I mentioned to Stephanie that I'm relieved to get my car back since it was such a long, difficult time and I had to borrow two cars. She was stunned that I hadn't been offered a loaner since my car is still under warranty and the repairs were covered under the warranty "bumper to bumper". I told her that I had asked about a loaner, but was told no. My husband and I purchased our car from MKB because we felt that we would be buying a luxury car and would be given superior customer service and I'm feeling a little underwhelmed right now. There is another little issue as well. When we first purchased our car we were told that we'd get a "free" oil change. When I first brought my car in I was going to have oil change, but my husband decided to go ahead a do the oil change. Then Covid happened and I wasn't able to bring car in to get my "free" oil change. I asked Oscar about the "free" oil change and was told that offer expired, so I never received my so called "free" oil change.

Great service by Sean!!