Luis was great! He communicated with me the whole process and provided excellent customer service!
4/23/2022
Jennifer G. VERIFIED CUSTOMER
Jason was great exceeded my expectations and rob in management went above and beyond to ensure the issues with my vehicle were diagnosed and resolved properly couldn’t say enough about these two men they are great !
4/23/2022
PATRICIA M. VERIFIED CUSTOMER
Kevin my service advisor was amazing.
He kept me updated throughout the whole process and was very accommodating.
4/22/2022
ARTHUR S. VERIFIED CUSTOMER
Everything was perfect. Fast and efficient! Oscar was courteous and efficient. Thank you.
4/22/2022
Jeremy B. VERIFIED CUSTOMER
Chris was great
4/22/2022
Richard S. VERIFIED CUSTOMER
Excellent service from Kevin as always
4/22/2022
Wilbur H. VERIFIED CUSTOMER
Mr. Elliott is very professional and knowledgeable concerning the business of Marvin K. Brown standards.
4/21/2022
David H. VERIFIED CUSTOMER
Sean was knowledgeable and up front with the time it would take to get my vehicle into the service bay.
4/21/2022
Timi G. VERIFIED CUSTOMER
Oscar was AMAZING in his communications and transparency. I will be happy to return and work with him again.
I also got a lot of brainstorming help from the Parts Dept and am very grateful. Your dealership is great.
4/21/2022
Dan F. VERIFIED CUSTOMER
Vanessa Santiago is a great service advisor and got results getting my vehicle back timely. Thanks to Greg White for working to take care of me and providing a Lyft ride to get me back to dealership after rental drop off
4/21/2022
Wilson C. VERIFIED CUSTOMER
Oscar is the best service advisor I’ve ever met. Really great communication and customer service. Promote or give him a raise.
4/21/2022
Cheryl B. VERIFIED CUSTOMER
Jason was very courteous,
4/21/2022
Amy C. VERIFIED CUSTOMER
This is the second time I received my car back with something wrong and I need to return back to have it fixed. When I went for my original appointment they did not have a rental reservation for me.l had to come back another trip to have a rental car. Kevin was helpful getting me the car the second time. When I was called that my car was ready my buttons on my door were not properly put back in so now I need to take back again! It’s frustrating having my car worked on and feeing the techs don’t pay attention to detail to make sure it’s correct.
4/21/2022
Margaret C. VERIFIED CUSTOMER
Luis Castelan is an excellent service manager. He let me know what was happening with my car. He texted me and answered calls in a timely manner.
4/20/2022
Gabriel A. VERIFIED CUSTOMER
Vehicle was dropped off Monday and promised to be ready in 3 days. No updates were given. Multiple phone calls and voicemails left unanswered. No communication was made. This is to fix a recurring issue- an issue that was supposedly resolved few months back plus an additional issue. Spoke to another service personnel that advised me my vehicle has not been attended to, in 5 days as only the oil change was completed. There has been multiple issues on my new Cadillac Escalade and although I do not fault the service department for the manufacturing of the vehicle- the manner in which it was handled was inconsiderate and unprofessional. After 7 days- picking up the vehicle, although Jason stated he will be present, he didn’t have the courtesy to come out to greet us. We were told he was still at work by another employee. Felt ignored and offended by the rude and ill mannered way it was all handled.
4/20/2022
HALE STREET. VERIFIED CUSTOMER
I have been a ford guy for over 30 years
That has stopped,I
am a GMC believer now
Marvin K Brown is the best.
Christopher Bramwell