MKB emailed me to advise that an oil change and tire rotation were needed. Using that email from MKB I set an appointment for 2:00PM on the 12th.
I arrived at 1:45 and an employee checked me in, placed a number on the windshield and took the keys.
At 2:35, I go out to the drive and find my car exactly where I left it! The service employee said they didn’t know what needed to be done, and that they had no phone number or email address for me!!!
First item: somebody didn’t have enough common sense to check the waiting room; where I was sitting for 35 minutes thinking my car was being worked on.
Item 2. “No email address or phone number on file!!! YOU FOLKS CONTACTED ME BY EMAIL. At least a half dozen email communications already exchanged.
4/13/2022
John C. VERIFIED CUSTOMER
I am very satisfied.
4/13/2022
Melissa A. VERIFIED CUSTOMER
Oscar was a pleasure to work with. Friendly and kept me up to date with my vehicle.
4/13/2022
STACY S. VERIFIED CUSTOMER
We are so happy that we took our vehicle to be serviced here and want to thank Christopher Elliot for such great customer service!
4/13/2022
John W. VERIFIED CUSTOMER
I was satisfied
4/13/2022
Patrick M. VERIFIED CUSTOMER
Oscar was very friendly & professional. He got me in & out with no issues. Good communication through the process.
Although Oscar was the name & primary face I saw, your entire crew was friendly & professional. The gentleman that first greeted me when I pulled up started things off in the right direction. Service was done sooner than I expected & heard from Oscar actually before it was done to tell me it would be done sooner than thought. Truck was very clean from wash. Oscar got me out quickly when I picked it up. With all that your entire crew had to be on point. Thank you!
4/13/2022
Juan P. VERIFIED CUSTOMER
Excelent service
4/13/2022
PATRICIA M. VERIFIED CUSTOMER
Kevin was very nice and took his time to explain everything to me.
4/12/2022
Gurney W. VERIFIED CUSTOMER
Parts took longer than expected.
4/12/2022
Olga V. VERIFIED CUSTOMER
Vanessa was very attentive to my needs
4/12/2022
AHMED A. VERIFIED CUSTOMER
It’s a great service as usual. Thank you
4/12/2022
POTTER ELECTRIC. VERIFIED CUSTOMER
Sean did a great job, good customer service!That's why I keep coming back. Thank you!
4/10/2022
Carmen A. VERIFIED CUSTOMER
Everything was great! Friendly staff. I appreciate the Lyft ride so me and my girls didn’t have to wait there are the dealership. I will be comeback for my next oil change.
4/10/2022
LANCE R. VERIFIED CUSTOMER
Chris was great, I really appreciate everything he did for me today and would recommend him to anyone. Thank you so much Chris!
4/10/2022
Robert T. VERIFIED CUSTOMER
Outstanding service from Chris Elliot
4/10/2022
Dawn A. VERIFIED CUSTOMER
Vanessa made my experience great
4/9/2022
RUSSELL B. VERIFIED CUSTOMER
Sean was great. He kept me up dated
Through process
4/9/2022
Anthony G. VERIFIED CUSTOMER
Great service and prompt service to get make car back.