Oscar, is definitely an asset to Marvin K Brown Cadillac service department. He is very personable, helpful, knowledgeable, and efficient. He also seems to be a great team player from what I can observe. He made sure that my issue was taken care of efficiently, and kept me updated. He is greatly appreciated! I hope Marvin K Brown Cadillac service department appreciates him too!!
4/5/2022
FRANK P. VERIFIED CUSTOMER
Very attentive
4/5/2022
TOM M. VERIFIED CUSTOMER
He completed more then I went in to get completed
4/5/2022
Kate J. VERIFIED CUSTOMER
Larry is the best! Always is attentive and makes things happen. You are lucky to have him!
4/4/2022
Sylvia L. VERIFIED CUSTOMER
Oscar is very professional and friendly. I was very happy with the service I received ????
4/3/2022
Nick G. VERIFIED CUSTOMER
Best service, Best attention. Recognize to Jason!
4/3/2022
Blanca S. VERIFIED CUSTOMER
Excellent service-
4/3/2022
Thomas M. VERIFIED CUSTOMER
Car was not washed or sanitized despite my being told that it was. When I pointed it out the service advisor argued with me about it. There was trash left in the car by the service tech. Seat, mirror, climate, etc settings were not as I had left them. Overall not a Cadillac level experience.
Service was otherwise fine and car was done earlier than estimated.
4/3/2022
Rickie H. VERIFIED CUSTOMER
Service was superb, my Service Technician, was very helpful.
Thank You.
4/3/2022
Louis S. VERIFIED CUSTOMER
The only problem was that my tires was over inflated. The recommended psi was 30 front and 33 in back. They was inflated to 37 front and 37 rear right and 38 rear left. I'll take it to Discount Tires for correct inflation tomorrow before my road trip to Las Vegas.
4/3/2022
Gabriela C. VERIFIED CUSTOMER
I just went for an oil change and it took all my morning and afternoon on my day off work. I just can’t believe they took 3 hours to do a simple oil change. I had other arrangements as well that I was not able to make. I am very disappointed and was completely stressed out Friday of my appointment with your business.
4/2/2022
Brian Or. VERIFIED CUSTOMER
Kevin is the best!
4/2/2022
Greg W. VERIFIED CUSTOMER
Vanessa was great. Responsive to my needs and delivered what I asked for. Thanks.
4/2/2022
Mark B. VERIFIED CUSTOMER
Very happy. Excellent.
4/2/2022
Sergio B. VERIFIED CUSTOMER
The service and the customer service provided by Oscar was exceptional and very professional, he walked me through all the steps of the process of fixing my car. I give Oscar an A+
4/2/2022
Bonnie N. VERIFIED CUSTOMER
Marvin K Brown has a wonderful system of customer service. Jason as a service representative gave me excellent advice. He assured me that all my services were performed. Please make note another employee Grace who answers phones at the service desk was an especially helpful by assisting Jason with my Lyft car service. April 1 2022. Excellent team work.
4/2/2022
Fernando F. VERIFIED CUSTOMER
I was a little up set when Bob wasn’t going to take care of my vehicle, but I liked Jason Moreno so I’m glad I got him!!
Thank you for a great and very professional service!! Marie Cacicedo/
Fernando F
4/2/2022
BRYAN G. VERIFIED CUSTOMER
My maintenance needs promptly evaluated and scheduled, I was told what services repairs were needed and those repairs quickly scheduled. Thanks for your honesty and professionalism...
4/1/2022
Elvis B. VERIFIED CUSTOMER
She was very helpful and very professional. Made the whole experience easy and straightforward.
4/1/2022
Reynaldo A. VERIFIED CUSTOMER
Mr. Christopher Elliot was very professional in performing his job! Mr. Elliot kept me updated to the problem and how it will be repaired. I’m very satisfied with the services I received from the service department. I got my car back sooner than I expected. I was given a rental car in the morning but I have to return it in the afternoon cause I received a call from Mr. Chris Elliot that my car is ready to be picked up. It surprised me cause I didn’t expect to get it back right away. To service department KEEP UP THE GOOD WORK!!!