Kevin takes time to explain what is going on. Great communication on what is happening. I have worked with him for ten years plus.
2/19/2022
Rita M. VERIFIED CUSTOMER
Kevin was great. Trying to get through to get an appt was awful.
2/19/2022
Jo Ann. VERIFIED CUSTOMER
My vehicle was nit fixed
2/19/2022
Bradley M. VERIFIED CUSTOMER
Luis did fine. Prior to him I had Jared Johnson helping me and I was less than impressed. He was let go and there seemed to be a week or so transition where nobody was working in my car or situation. This definitely extended my 2+ month time that my car was in for service. Several times I found it hard to get answers about what was going on with my car or even get a call back, including from the service center manager, Larry. I was told different things at different times about when my car would be ready and about my courtesy vehicle. The rental car situation was ridiculous, despite the rental car center and service center being literal steps away from each other they apparently do not communicate at all. I just got my car back so I don’t know how it will run but my hopes are not high. Also my battery died because it sat at the service center do so long yet I was a charged for a new battery. Overall I would rate my experience as exceptionally poor.
2/19/2022
Kenneth J. VERIFIED CUSTOMER
Fantastic as always!
2/19/2022
Ned K. VERIFIED CUSTOMER
Excellent service!
2/19/2022
Thomas V. VERIFIED CUSTOMER
Kevin is the best!
2/18/2022
Matilde O. VERIFIED CUSTOMER
Thank you marvyn k brown and Luis for taking care of my car ????
Luis is an excellent employee .
2/18/2022
Jerzy P. VERIFIED CUSTOMER
MKB not only overcharged me for entirely wrong diagnostic ($600), they held my truck hostage for almost 3 weeks and with no perspective of service I was forced to cancel service and seek for help in different repair shop. MKB is unable to provide basic service but they are more than happy to kill you with their rates. I'm extremely disappointed and unhappy with their greedy negligence.
2/18/2022
Lorraine J. VERIFIED CUSTOMER
Sean was helpful and courteous during all our interactions, and my vehicle was completed within the time frame he specified.
2/18/2022
Thomas L. VERIFIED CUSTOMER
Kevin as always provided superb service and got me in and out quickly enough to get other essential "stuff" accomplished.
2/18/2022
Debbie H. VERIFIED CUSTOMER
I am very satisfied.. Chris made sure my car was fixed and everything was taken care of! Thank you Chris and also everyone that I talked to was very courteous and kind.. thank you again!
2/18/2022
Kelso D. VERIFIED CUSTOMER
Excellent service rep. Appointment went very smooth.
2/18/2022
Adriana C. VERIFIED CUSTOMER
Thank you Jason for helping me repair my Cadillac!! Amazing customer service
2/18/2022
Hasiya J. VERIFIED CUSTOMER
Everybody was really nice and didn’t pressure me to buy anything. The service was done in the time it was said it would be done as well.
2/17/2022
NED K. VERIFIED CUSTOMER
Kevin Knepper provided exceptional service! He kept us informed and went above and beyond to take care of us!
2/17/2022
Kathleen S. VERIFIED CUSTOMER
I appreciate Oscar Monroy Soo much !!! He's amazing !! Highly recommend him.
2/17/2022
Mike H. VERIFIED CUSTOMER
Kevin was great! Thanks
2/17/2022
Georgina M. VERIFIED CUSTOMER
Very pleasant and I liked that he told me what costs to expect for filters needed for next oil change
2/17/2022
Robin L. VERIFIED CUSTOMER
Thank you so much for great the service! Service manager Luis Castelan was awesome!