I stopped and spoke to a manager today somebody named Joseph and I let him know exactly how I felt. I felt insulted and belittled and the representative who helped me, Valerie* or whatever her name was was patronizing and rolling her eyes and smirking and no CUSTOMER SERVICE there I had an appointment and it took 32 minutes to get checked into my appointment then I was there for three hours just so that she can come out smirking at me telling me that my car needed a filter and I don’t know what else what else why didn’t they tell me in the beginning when they took the car in so that they could’ve taken care of it after three hours she tells me my car needs these things and I said how much longer would it be to get him to get them done. Well we need another few hours. Where is the CUSTOMER SERVICE
2/18/2025
Michael A. VERIFIED CUSTOMER
Ramblin Diego is an outstanding service rep as he genuinely cares. He is very friendly, professional and comes across as very authentic. I have gone through 5 random advisors and he is the best. Only good other one was Carlos Montiel but he left. glad he is part of your team.
2/18/2025
Erick M. VERIFIED CUSTOMER
I was told that it would only take about an hour was there for about 2 hours every thing else was good
2/18/2025
Victor T. VERIFIED CUSTOMER
As usual, great excellent service and timely communications provided by Valerie Machado. I have 1 other Honda Civic. 2004 & 2014, will definitely being at Honda West Covina for repair & maintenance services.
2/17/2025
Thomas M. VERIFIED CUSTOMER
When I made my appointment. The lady that took my appointment said I would be able to get a loaner vehicle while my car was serviced. That didn’t happen. The service writer didn’t make me feel welcomed. He wasn’t very friendly or helpful. I plan on getting service done at a different dealership from now on!
2/17/2025
Vicki J. VERIFIED CUSTOMER
Very good service
2/17/2025
Alejandra L. VERIFIED CUSTOMER
Great service and quick
2/17/2025
Jose V. VERIFIED CUSTOMER
Great
2/16/2025
Romina O. VERIFIED CUSTOMER
Great service
2/16/2025
Bill B. VERIFIED CUSTOMER
Excellent
2/16/2025
Ismael M. VERIFIED CUSTOMER
Thank you
2/16/2025
Derek F. VERIFIED CUSTOMER
Send more coupons -
2/16/2025
Jose L. VERIFIED CUSTOMER
Great service they were very kind including the person who helped me Nancy Galvan
2/16/2025
Elaine S. VERIFIED CUSTOMER
Manny was amazing! He kept my informed about my car. He helped answered all the questions. As a single lady who doesn’t know about cars he broke it down so I could understand. This is why I only go to West Covina Norm Reeves. Everyone is so trust worthy and honest. I would say the BEST that’s is out there.
2/16/2025
Ezekiel R. VERIFIED CUSTOMER
Great service
2/16/2025
Lauren R. VERIFIED CUSTOMER
Valerie was very kind and accommodating of my tight schedule. I appreciate her hard work at getting me in and out of the service quickly.
2/16/2025
Ben A. VERIFIED CUSTOMER
Ryan and Trinity always make it easy to get my Passport serviced! A++.
2/16/2025
Ricardo R. VERIFIED CUSTOMER
Valerie, was amazing, very professional and told me exactly what my passport needed to be on the road and tiptop shape
2/15/2025
Michael A. VERIFIED CUSTOMER
In and out in less than an hour for an oil change and great customer service! Highly appreciated!!!