The representative clearly didn’t respect my time. Had he been honest/accurate with his estimate on how long I would have to wait, I would’ve elected for a shuttle ride home. Even once my car was ready I wasn’t notified, I had to go ask another employee the status (cause my service rep was no where to be found)and was informed that it’s ready ( and I presume had been ready for awhile but no one told me). What a waste of my time.
2/15/2025
Andreina R. VERIFIED CUSTOMER
Thank you!
2/15/2025
David V. VERIFIED CUSTOMER
NA
2/15/2025
Dalton A. VERIFIED CUSTOMER
Trinity always meets my needs, I'm satisfied with her service too bad I can't say that about other employees employed there at the dealership
2/15/2025
Lydia M. VERIFIED CUSTOMER
Nancy was professional and courteous. Very happy with her assistance.
2/15/2025
Julio J. VERIFIED CUSTOMER
Excelente service.
2/15/2025
Mike P. VERIFIED CUSTOMER
Alex was friendly and profesional. He kept me updated. I felt like he really listened to me and addressed my concerns.
2/15/2025
Ernest R. VERIFIED CUSTOMER
Great Service
2/15/2025
Maria R. VERIFIED CUSTOMER
Estamos muy satisfechos con
El trabajo Que le isieron a nuestro carro
Muchas gracias 10
2/15/2025
Ron S. VERIFIED CUSTOMER
Trinity was awesome, friendly, efficient & professional!
2/15/2025
Gregory M. VERIFIED CUSTOMER
Manny provided outstanding customer service.
2/15/2025
Maria B. VERIFIED CUSTOMER
Exekente servicio gracias
2/15/2025
Richard E. VERIFIED CUSTOMER
My Service Representative Mr. Montoya was very courteous and professional. He demonstrated a true willingness to be Helpful of my concern for service. He took his time and explained all the recommended services needed. I Appreciate his help and the Service Departments Professional as well.
Thank you
2/15/2025
Zhenwu Z. VERIFIED CUSTOMER
Valerie machado nice people
2/14/2025
Linh N. VERIFIED CUSTOMER
??????
2/14/2025
Catherine Y. VERIFIED CUSTOMER
I am very pleased & satisfied with the service I received on 2/7/2025, Friday. I arrived late at West Covina Honda Dealership trying to have the low tire pressure check. The shop was closing up & all mechanics were gone.
Joe took my car in personally, found a nail in one of the front tire. He overinflated that “troubled” tire saying to “buy time” & told me to return next day to get it fixed. I also appreciate his honesty by checking the history of my windshield wipers(it was put in in 2023) before he put in the order to have those replaced. I know my car is in good hands when he serviced my car.
2/14/2025
Andy V. VERIFIED CUSTOMER
Mr. MONTOYA who took care the paper work and reply my question clearly . He is patience and knowledgeable. Also I like the waiting lounge and coffee. Thank you Mr. Montoya and service dept. Team members.