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Real Reviews from VERIFIED CUSTOMERS
Matthew L. VERIFIED CUSTOMER
Great experience
1/22/2024
Cesar D. VERIFIED CUSTOMER
None
1/22/2024
Hector S. VERIFIED CUSTOMER
Service advisor communication was perfect
1/22/2024
Raz H. VERIFIED CUSTOMER
The last thing you took care of when I was there, is a recall. I’d like to know what it was. Also, starting with my drive home after the oil change and recall, I am noticing that lane assist is becoming unreliable. It will lose the lane even in optimal road condition.
1/22/2024
Terry V. VERIFIED CUSTOMER
Best
1/22/2024
Arjun K. VERIFIED CUSTOMER
The representative is not that cooperative, she so mean and not professional.
1/22/2024
Moises J. VERIFIED CUSTOMER
Usually I get a call after the initial car inspection and you’re given an option as to what repairs you which to move forward with given the inspection results. The only call I received was two hours later to tell me the car was done and ready for pick up. When I received the bill, it was $200 and all I wanted was an oil change. The day before I had bought and I Installed my own cabin air filter. When I looked over the charges, it said that they had replaced the cabin filter and I was getting charged for that. Of course I bought this up to the person helping me at the service counter and he said he would go retrieve the filter that was taken out. He asked for my keys, jumped in my car and drove back around, I’m assuming to the repai shop to retrieve the filter they claim was replaced. He came back with a filter but it was never shown to me. He was discussing something with a manager and I was eventually refunded the money for the filter, but that left a bad impression on me.
1/21/2024
Linda V. VERIFIED CUSTOMER
Javier Lopez Castro has the best customer service skills always a pleasure working with him.
1/21/2024
Douglas V. VERIFIED CUSTOMER
Yulissa Ramos was very friendly. Car feels like new after maintenance. Prices are quite expensive however
1/21/2024
Patricia L. VERIFIED CUSTOMER
Thank you!!
1/21/2024
Gil T. VERIFIED CUSTOMER
I was satisfied with the service of my car. If there is another problem I will go back to you and not other shop. I say: thank so much. You are trusted.
1/21/2024
Andrea O. VERIFIED CUSTOMER
Trinity was extremely helpful and efficient. The only issue I had was the delay of the shuttle. I checked in at 10:50 and the shuttle did not return until 12:15. By that time I just waited the remainder of the service time but it wasn't what I was planning on doing.
1/21/2024
Betty D. VERIFIED CUSTOMER
Excellent experience this morning!
1/21/2024
Irving O. VERIFIED CUSTOMER
Javier López was an absolute pleasure to work with great guy individual and professional.
1/21/2024
Gonzalo A. VERIFIED CUSTOMER
Anthony was great. He was knowledgeable, friendly and communicated exactly what was needed… all while being quick and efficient.
1/21/2024
Omar M. VERIFIED CUSTOMER
Art orepeza was a friendly and professional. Was insightful of what my car needed and suggested the importance of each and every need. Effective and reliable. Thank you.
1/20/2024
Lidia M. VERIFIED CUSTOMER
This was my first time getting my car serviced at Norm Reeves. Genero Perez assisted me, and he was very thorough explaining the process from start to finish. I was pleasantly surprised to have my car serviced in less than an hour. Genero and the service team were great!
1/20/2024
Andrew G. VERIFIED CUSTOMER
Trinity was an excellent rep and helped me so much yesterday. We talked Bout some issues that I was experiencing with my car and she made me feel as though I was not only listened to, but heard. She assured me that she would check in with me throughout the process, and she did. She checked in with technicians about questions I had and got back to me in a timely manner. In the end, she addressed all of my concerns and helped me check out a happy customer!
1/20/2024
Michael L. VERIFIED CUSTOMER
Please see my other comments sent by email
1/20/2024
Elia L. VERIFIED CUSTOMER
Trinity always listens to my car trouble, then always takes s care of me.
1/20/2024