Trinity like always tookmcare of me. Made sure I was taken care of and out in a timely manner
1/18/2024
Rowena H. VERIFIED CUSTOMER
Valerie was extremely helpful and answered all our questions and concerns.
1/18/2024
Estephanya S. VERIFIED CUSTOMER
I had made an appointment and got there at 12 didn’t and when I was instructed to go to the wait are I waited until 1:40 before someone called me and asked if I was here and I said yes I was instructed to go to the wait area. She then proceeded to tell me I was going to get my car serviced and then check in an issue I had with my car making noise and I asked her how long will it take she said no more then an hour. I waited until 4:30 and I went and asked about my car to then be told to wait and that the issue with the noise wasn’t even looked at or worked on. I was also told to wait because they were going to conduct a check for recalls. This experience was terrible I waited 4 hours for my car to be rushed and not have the issues I mentioned worked on. Many people that got there after me left before me and I was stuck waiting with no update.
1/18/2024
Basem F. VERIFIED CUSTOMER
Great Service.
Thank you Trinity
1/18/2024
Lourence G. VERIFIED CUSTOMER
Very satisfied!
1/18/2024
Yolanda L. VERIFIED CUSTOMER
Thank you Valerie Machado for explaining ever to me
1/18/2024
Jasmin I. VERIFIED CUSTOMER
Anthony always provides the best service and
1/18/2024
Steve Y. VERIFIED CUSTOMER
Thanks
1/18/2024
Phyllis G. VERIFIED CUSTOMER
You have friendly,customer service orientated representatives.Its a shame you have them quote narratives that are questionable. Having them to quote company policy mars their character.
1/18/2024
Galal H. VERIFIED CUSTOMER
Valerie was more than excellent, her service is really was unexpected
I really appreciate her
1/18/2024
Ariane R. VERIFIED CUSTOMER
From start to finish the customer service was outstanding! Made an incredibly convenient early appointment for the very next day, and was given superior service from Javier until I returned my loaner & picked up my car the same day! This is what keeps me a loyal customer of Norm Reeves!
1/18/2024
Mark I. VERIFIED CUSTOMER
Professional, explained in detail the situation, easy to talk to.
1/18/2024
Heather M. VERIFIED CUSTOMER
Anthony Sanchez explained everything clearly and as always gave great customer service !
1/17/2024
Maura H. VERIFIED CUSTOMER
Great thank you
1/17/2024
Rena A. VERIFIED CUSTOMER
The girl who helped me service my car was really informal and helped me get what I needed for my vehicle
1/17/2024
Marcella D. VERIFIED CUSTOMER
This morning 1/17/2024 while driving on my way to work my van stalled out and turned off on me in the middle of a busy intersection. I tried turning the van back on and it turned on but idled low and did not accelerate.
1/17/2024
Natalie B. VERIFIED CUSTOMER
Valerie Machado was a great service representative. She was very communicative, friendly, and knowledgeable.
However, the service technician failed to completely reconnect a line after changing my spark plugs so when I left, my engine light turned on and I had to go back to the service department. Valerie took my car back to the technician right away and stayed with technician to ensure my car was taken care of. Hopefully there is no damage caused by this incident.