I love my advisor. He’s really kind goes beyond his duties Perez and I love that I can use these coupons for the oil change helps me out a lot. Single Parent is really hard especially with this time that we’re going through a hardship. Thank you.
2/4/2025
Juan D. VERIFIED CUSTOMER
Appreciate Manny's service.
2/4/2025
Crystal R. VERIFIED CUSTOMER
Very informative & helpful overall. Great service experience. Thank you.
2/4/2025
Chao Z. VERIFIED CUSTOMER
Excellent service
Thanks
2/4/2025
Shayna M. VERIFIED CUSTOMER
Manny Montoya was amazing! He answered all my questions and my husbands additional questions with assertiveness and confidence. This is our second visit to this location and we will continue our service with you guys. Thank you so much! My car is back to running good again ????????
2/4/2025
Bobby B. VERIFIED CUSTOMER
Trinity does a very good job at keeping track of the service records. She is of great help when trying to figure out what service needs to be performed just like her predicesor **** did. My 2003 truck passed the smog test without any problem because it has always been serviced by ****, and now by Trinity. Truck has 267000 miles on it, but still runs like brand new. I was disappointed when **** left, but I knew Trinity was as good as Valantine. I did not hesitate to contact Trinity and made arrangements for service. She did an outstanding job......Bobby B
2/4/2025
Jeffrey V. VERIFIED CUSTOMER
Service is always good in norm reeves honda west covina
2/3/2025
Wendy H. VERIFIED CUSTOMER
I received a positive experience because of the exceptional customer service support from everyone. This is the reason I keep coming back to this specific location.
2/3/2025
Natalie T. VERIFIED CUSTOMER
Alexander was very professional and friendly. He made sure everything was taken care of and explained everything that was done
2/2/2025
Noelene K. VERIFIED CUSTOMER
Friendly and fast service
2/2/2025
Andrea G. VERIFIED CUSTOMER
Joseph was very professional and considerate! I could tell he was working hard to get every customer in and out as quickly as possible. I had great customer service.
2/2/2025
Mary J. VERIFIED CUSTOMER
Supervisor allowed the mechanic team to do my oil change.
2/2/2025
Matthew S. VERIFIED CUSTOMER
The process was quite simple and straight forward. From setting up my appointment to meeting my supervisor Ramblin I had not issues throughout the entire process. I got my vehicle back and have had no issues, more importantly no new damages to my vehicle. This was a 10/10 experience. I am definitely coming back.
2/1/2025
Jimmy M. VERIFIED CUSTOMER
Good and very efficient service! Good customer service! Thank you
2/1/2025
Vito G. VERIFIED CUSTOMER
Excellent service experience
2/1/2025
Arlene V. VERIFIED CUSTOMER
Genuinely friendly
2/1/2025
Salvador M. VERIFIED CUSTOMER
Thank you.
2/1/2025
Ajantha P. VERIFIED CUSTOMER
Great service
2/1/2025
Nikki C. VERIFIED CUSTOMER
I came for a B1 service. My appointment was for 8:40. I got there at 8:40. I was not checked in until 9:08 and I was quoted a ready time of 11:30. It shouldn’t take 2 hours and 50 minutes to get an oil change and a tire rotation. Also, I asked Manny to document what he saw on my infotainment center when I was in the intake bay. My infotainment center was black and has been blacking out. I showed him that the screen was black while the radio was on and then I hit the home button then back to the audio display and the display came back showing the stations. It has had issues since I bought the car and it has been twice replaced by this dealership. It is having issues again and I wanted it documented but he didn’t document it and had a “not my problem” attitude. I ended up doing just an oil change so I could get out of there faster. I was done at 10:00. I’m not sure if I will go back there for an oil change.
2/1/2025
Raymond M. VERIFIED CUSTOMER
Joshua was very efficient and effective. Personable and respectful of time. Goid listener and explainer. Thx to all for car on time. Specials help!