My car had a recall for fuel pump . When I picked up my Pilot it had fuel odor inside like they had spilled fuel on my carpet. I left it all day with windows down but still has strong fuel smell inside. Was not happy at all .
1/1/2025
Vanessa B. VERIFIED CUSTOMER
Great service and promptly was able to get my car maintenance completed!!
1/1/2025
Jaycie T. VERIFIED CUSTOMER
Each time I’ve been to the Norm Reeves location, I’ve had nothing but great service. The team is always kind and happy to answer any questions I may have. I appreciate the quick service times and the team’s willingness to assist.
1/1/2025
Betty S. VERIFIED CUSTOMER
Valerie is professional knowledgeable responsive and friendly. She's a gem! Also Alex Rodriguez is the same and so patient with me. Great team work. Thank you!
But you need to restock your coffee machine to help customers with the long wait.
1/1/2025
Angel G. VERIFIED CUSTOMER
So far so good.
1/1/2025
Gabby F. VERIFIED CUSTOMER
Sean was very nice. The service took quite a long time; longer than I expected. That is my only complaint
1/1/2025
Maria B. VERIFIED CUSTOMER
Mr. Wong has a Good Customer aervice
1/1/2025
Jared F. VERIFIED CUSTOMER
Perfect
1/1/2025
Raymond H. VERIFIED CUSTOMER
Service was great. Definitely was done in a timely manner. Jessica was great
1/1/2025
Charles B. VERIFIED CUSTOMER
Another dead battery but you folks treated with understanding and kindness and courtesy and you treated it as an emergency yes my car would not run without a battery and you got to replace ASAP and you got me on my way and in between all of that many kind words were spoken by a number of people and that was also deeply appreciated.
1/1/2025
Kenney A. VERIFIED CUSTOMER
Sounds good. I will await for the survey.
1/1/2025
Chien-Fu C. VERIFIED CUSTOMER
Mr. Wong is great and very helpful.
1/1/2025
Paul H. VERIFIED CUSTOMER
Valerie and Alex in service department were amazing!!!
1/1/2025
Claudia H. VERIFIED CUSTOMER
Thank you for your help and explaining everything
1/1/2025
Sharon J. VERIFIED CUSTOMER
Sean was personable and serviced our request.
1/1/2025
Christina H. VERIFIED CUSTOMER
She was great at explaining the different services and got me in a rental! I'd definitely want to schedule wit her for future services. My service was completed around the estimated time.
12/31/2024
John P. VERIFIED CUSTOMER
Everything was great overall and managed to take me in on walk in.
12/31/2024
Stacey R. VERIFIED CUSTOMER
Everything was great!
12/31/2024
Zhaihong Q. VERIFIED CUSTOMER
Sean Wong is great and very efficient. Will come back to see him again when needed.