When I drove away I heard a small noise that didn’t sound familiar so I turned around and came back. Manny, as a passenger, agreed. Manny told me that my new pads had to be worn in and the service person would do it. I waited another half hour then the service person said a bracket was bent and was scraping . He bent it correctly and said there was no damage done. I am nervous that the scraping did damage my rotors because the reason I came in was to get brake pads replaced and rotors resurfaced.
3/3/2025
David M. VERIFIED CUSTOMER
A person was being somewhat rude to me
3/3/2025
Kelly H. VERIFIED CUSTOMER
Trinity is always the best
3/3/2025
Justina L. VERIFIED CUSTOMER
I brought my car as a drop-in. I was told there is no way to receive paperwork acknowledging that I will be leaving my car with the dealership. As I was uncomfortable leaving without the receiving any documentation, I had to stay at the dealership until my car was assigned to an advisor.
The advisor and all the other staff were helpful in answering my questions but because it was part of the Norm reeves location’s policy they were unable to resolve my concerns.
3/2/2025
Ismael N. VERIFIED CUSTOMER
Good experience and Great service
Thank you
3/2/2025
Frank P. VERIFIED CUSTOMER
Thanks trinity
Great work
3/2/2025
Angelica G. VERIFIED CUSTOMER
Everything went smoothly. Thank you
3/2/2025
Mario P. VERIFIED CUSTOMER
Trinity did a great job ! She was very knowledgeable and experienced with all the services
3/2/2025
Ashlie G. VERIFIED CUSTOMER
great and friendly service.
3/2/2025
Gina H. VERIFIED CUSTOMER
Thanks and have a great weekend
3/2/2025
Hillary G. VERIFIED CUSTOMER
It was Great service
3/2/2025
Valerie S. VERIFIED CUSTOMER
The service manager was helpful and friendly
3/2/2025
Jose C. VERIFIED CUSTOMER
Trinity awesome service the best in the east west south and north!! ????????????????????????????????????????
3/2/2025
Kunaal S. VERIFIED CUSTOMER
Andrew is a great guy. Very cool , good looking, i would recommend him to any cougars in the area
3/2/2025
Ray R. VERIFIED CUSTOMER
Only one issue, I think the tech who changed the oil spilled oil on the engine, I have the smell of burning motor oil in the car, I know it is difficult replacing the oil filter, it is up against the firewall and very messy to work on, that’s why I don’t do it myself.
I know it will burn off after a while and the smell will go away.
Thank you for this survey, I will continue to use Norm Reeves Honda for service, Trinity is the best
Thank you
Ray
3/2/2025
Bert T. VERIFIED CUSTOMER
I felt that Javier made an effort to make sure I understood everything, as well as being very, very courteous
3/2/2025
Marlon R. VERIFIED CUSTOMER
As always the service at norms reeves Honda West Covina is top notch!!!
Thanks to Valerie Machado very helpful.
3/2/2025
Anna B. VERIFIED CUSTOMER
Trinity is such an amazing help. Very grateful!
3/2/2025
Dewei G. VERIFIED CUSTOMER
Great Job! Great service!
3/1/2025
Maria N. VERIFIED CUSTOMER
This is the second time I bring my car to the service center giving them another chance to not leave anything broken and the same thing happens. Apart from wasting my time, how do I know that they do the correct service and do not leave anything loose or broken that you cannot see with the naked eye if something so basic is not done correctly? As a customer, one thinks that the dealer is the best option, but I think not based on my experiences.