Alex gave us excellent service.He is very nice & very professional
12/18/2024
John P. VERIFIED CUSTOMER
My recent service experience at Norm Reeves Honda Superstore West Covina was fantastic, thanks to Nancy Galvan. She was thorough in addressing all my concerns and ensured every issue was resolved. Nancy kept me updated throughout the process, and her excellent communication made the entire experience smooth and stress-free. I was impressed by how quickly my car was ready. Thank you, Nancy, for your outstanding service!
12/18/2024
Rainer L. VERIFIED CUSTOMER
I sincerely appreciate your customer service. I was called that my car was ready. I arranged for my ride to pick up my car and arrived at approximately 12:30. I had understood from the call that you would be closed from 1 until 2. I was mistaken since everything in the service area was locked up (actual closed time was from 12-2). I asked an employee that was near the front door what happened and she said she would see if she could get me some help. When I went inside the floor room, I realized it was a Christmas lunch for all the employees. I waited a few moments, then decided to call my ride to return and pick me up. I no sooner got outside when one of the employees approached and offered to help me pick up my car. This goes beyond what I expected. I hope the gentleman that helped me gets a little extra bonus for his effort. Thanks to everyone there for your support.
12/18/2024
Nydya H. VERIFIED CUSTOMER
Good service from your employee
12/18/2024
Lidia M. VERIFIED CUSTOMER
Trinity Guzman is Amazing! I love her. She is the best service representative.
12/17/2024
Kelly H. VERIFIED CUSTOMER
Trinity is very professional
12/17/2024
Elizabeth K. VERIFIED CUSTOMER
Thank you! Ram is a great service advisor!
12/17/2024
Mario A. VERIFIED CUSTOMER
Very good customer service
12/17/2024
Armando S. VERIFIED CUSTOMER
Always satisfied with service provided.
12/17/2024
Sally B. VERIFIED CUSTOMER
People in the Service Dept. are always friendly. Car was serviced perfectly. Recall parts were taken care of & replaced. Great job! Thank you!
12/17/2024
Elizabeth R. VERIFIED CUSTOMER
Trinity Guzman was awesome and very professional. Thank you Trinity.
12/17/2024
Eric B. VERIFIED CUSTOMER
Jessica was very helpful.
12/17/2024
Jose M. VERIFIED CUSTOMER
Ram did an excellent job in taking care of my car. He is in command of his responsibilities towards giving good customer service. He is meticulous knowledgeable and professional in dealing with me and I’m very satisfied with his work . Definitely will be going back in the future if needs arises. He is an asset to your company and a good example of what customer service is all about.
12/17/2024
Valerie B. VERIFIED CUSTOMER
Ramblin always takes good care of me. He checks me in quickly, makes sure I have a ride to work and communicates with me frequently regarding update of my vehicle.
12/17/2024
Carlos H. VERIFIED CUSTOMER
Good service. Manny is the best
12/17/2024
Christopher R. VERIFIED CUSTOMER
Great customer service by Ram.
12/17/2024
Susanne G. VERIFIED CUSTOMER
Always friendly polite and helpful
12/17/2024
Timothi L. VERIFIED CUSTOMER
Alexander Rodriguez was professional, prompt, courteous, and answered all of my questions! I was fortunate to have had him as my service representative!!!
12/16/2024
Kenya F. VERIFIED CUSTOMER
Valerie was very accommodating to my car services and was proactive in keeping me updated on the progress of my car services.