I went back to pick up my car and Sean wasn’t even there. He had left early for the day and didn’t have anyone to take over and handle my pick up and payment. Luckily Trinity was there to help me and she was the one who saw that I was waiting for a long time. She tried to contact him but then she told me that he already left for the day at 4:30 pm. I just think it’s very bad service to leave your customer hanging like that, even if he had an emergency, he still should have had someone else help out.
12/11/2024
Maria H. VERIFIED CUSTOMER
Excellent service!
12/11/2024
Ryan R. VERIFIED CUSTOMER
This was the first time I was bot given an estimated completion time. The service I came in for (an oil change) took nearlyb3 hours without any communication until I finally went to the sales desk and found her.
12/11/2024
David D. VERIFIED CUSTOMER
Great job from the service advisor
12/11/2024
Ramiro M. VERIFIED CUSTOMER
Shorten wait time to speak to someone about what brings us into the service department.
12/11/2024
Sonia M. VERIFIED CUSTOMER
Great service!!
12/11/2024
Anna F. VERIFIED CUSTOMER
Thank you
12/11/2024
Brianna A. VERIFIED CUSTOMER
Good experience! Manuel Montoya was very helpful and answered all of my questions. Overall, I will be returning to finish up the other recommendations.
12/11/2024
Nina M. VERIFIED CUSTOMER
Manny was excellent! He made sure to give me timely updates and was very informative.
12/11/2024
Mercy S. VERIFIED CUSTOMER
Very well treated and very helpful.
12/10/2024
Tony G. VERIFIED CUSTOMER
Manny was excellent
12/10/2024
Javier R. VERIFIED CUSTOMER
Great service
12/10/2024
Sergio R. VERIFIED CUSTOMER
Not comments
12/10/2024
Dianne S. VERIFIED CUSTOMER
Excellent, thorough, addressed all concerns and provided suggestions.
12/10/2024
John C. VERIFIED CUSTOMER
Valerie did an excellent job. She explained what I needed explained. She was very personable and helpful even though I think she had a cold and had to be miserable. A real trooper. Will be a good manager. Company before personal health.
12/10/2024
Adolfo A. VERIFIED CUSTOMER
Everything was good
12/10/2024
Dena T. VERIFIED CUSTOMER
I appreciate the teamwork Norm Reeves Honda utilizes to ensure the customer receives a caring and polite service experience.
12/10/2024
Patricio L. VERIFIED CUSTOMER
Sean made me feel that the problem of the car will be fixed.
He also sent a text to update us. He explained the cause of the problem.
Hopefully we will not experience this battery draining of power anymore.
Excellent customer service . Thank you
12/10/2024
Debbie M. VERIFIED CUSTOMER
Thank you for amazing customer service
12/10/2024
Benjamin R. VERIFIED CUSTOMER
I went in for a oil change and was given recommendations for things my car needs and I really appreciate this advice and feature I want to be safe driving on the roads of America I will definitely look forward getting these recommendations done on my next oil change as the Christmas season has my budget on a tighter than usual this season