Too many people meandering with nothing tto do and customers waiting. If they are not customers service then why are they there at all?
12/6/2024
Mario G. VERIFIED CUSTOMER
Excellent service. Thank you!
12/6/2024
Marissa G. VERIFIED CUSTOMER
Ramblin Diego was great! i really appreciate his communication with me , responding to messages for a quick update! works very effectively & great! Really appreciate him explaining everything that was being done , looking into everything when it was needed. Thank you so much Ram for all your help!
12/6/2024
Kristin J. VERIFIED CUSTOMER
Ram is unlike most customer service people that I have ever encountered. His professionalism, knowledge and friendliness are uncommon. It would be a huge mistake to allow him leave your employment for any reason. This is the type of individual that NRHS should want to keep forever.
12/6/2024
Claudia G. VERIFIED CUSTOMER
Everything was great. The car was done sooner than promised. That was a great feeling.
12/6/2024
Seng T. VERIFIED CUSTOMER
I took my car in for a Recall and got back my car with my steering wheel alignment off. Now I have to come out my own pocket to get it aligned. I am not satisfied!
12/6/2024
Vicky M. VERIFIED CUSTOMER
Nancy was a great communicator and very pleasant to deal with. I’ve heard that the customer service was poor at this shop, but I had nothing but great service and friendly staff.
12/6/2024
Edgardo B. VERIFIED CUSTOMER
Service was completed as promised. Completely satisfied!!!
12/6/2024
Veronica F. VERIFIED CUSTOMER
The vehicle was taken to Norms Reves Honda on 11-20-24 because it locked. After we found out through the mobile app the vehicle had a recall. On 11-22-24 I received a text message saying the vehicle was ready to be picked up. I responded by asking if the recall on the vehicle had been fixed. I never received a response back. Through our amazing sales representative we found out more information about the vehicle. Until today 12-5-24 the recall has the been fixed and the reason why the vehicle locked is still unknown. Genaro never had the cutesy to keep up dater on the vehicle, he didn’t even had the vehicle checked well enough to know the vehicle had a recall. I’m extremely disappointed employees like Genaro represent Honda. The lack of communication and customer service is inexcusable. I’m paying car payments and insurance on a vehicle is no longer trustworthy and I don’t have access to since 11-20-24. Before this issue the vehicle was taken in for another problem.
12/5/2024
Ana F. VERIFIED CUSTOMER
Nancy was very professional and very nice when we spoke in person when I picked up my car.
I was very pleased with the service that I received.
Thank you.
12/5/2024
Jose Z. VERIFIED CUSTOMER
Right
12/5/2024
Ferdinand R. VERIFIED CUSTOMER
Ram Diego is an excellent service advisor.
12/5/2024
Maria C. VERIFIED CUSTOMER
Trinity Guzman was absolutely AMAZING and EXTREMELY HELPFUL!!
She would answer all my questions, kept me calm throughout the process!! She is TOP NOTCH for sure!
12/5/2024
Gladys C. VERIFIED CUSTOMER
None this time
12/5/2024
Rebecca D. VERIFIED CUSTOMER
Ram was extremely organized. He did our paperwork in a timely manner. Our Pilot was returned in a timely manner as well . We experienced amazing service. Well done Ram!!!!
12/5/2024
Bhikhu P. VERIFIED CUSTOMER
n/a
12/5/2024
Michael L. VERIFIED CUSTOMER
My service appointment to have my oil change was handled quickly and without problems. Trinity was a pleasure to deal with and took care of my paperwork perfectly and even came to find me in your dealership showroom when my car was ready. One thing I am a bit concerned about is, and it has nothing to do with this visit or Trinity, there are two recalls for my particular vehicle, one for a steering issue and one for the fuel injection system, that you don't have the parts for to correct the problems. That causes me a great deal of dissatisfaction and worry. I would like to know when the parts are going to arrive so I can bring my car back and have these issues resolved ASAP. Please let me know when that will happen.
12/5/2024
Saundra F. VERIFIED CUSTOMER
Great Service experience!
12/5/2024
Marie I. VERIFIED CUSTOMER
Genaro is a good service advisor. He is thorough in explaining the issue regarding the car. Excellent service ????. . .
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