Norm Reeves Honda West Covina Auto Repair Service Center

Me dieron un excelente servicio y me atendieron excelente mente gracias

I’m thankful that every time I need my car to get service Octavio and his stag are great . Everyone always very friendly Great team work

Javier was really helpful and provided amazing service!

I received a text message or some of the things that need to be fixed on my car and no one followed up with me about them. I would like to know what they are. Thank you

I brought my vehicle in for some due bill items that they scheduled for me and I had trouble trying to find someone to help me. Every body keep passing me on to someone else. Finally after I’ve been there for about :45 min Javier came out to help me out. He said he would take care of the issues on the the due bill. I also told him there was another issue with the car and he said put it on the overnight envelope they gave me and it should be look at. He did write it up for me. I also needed a loaner and he had to go get permission for an extra day because of thanksgiving. I was able to get a loaner as soon as the manager got back cause he had the keys of the loaner under lock box. It took almost an hour and a half to check my car in and get a loaner because nobody wanted to help me or new what to do.after about 4 days I got a message that my car was ready to pick up and a part would be ordered and I would have to come back to get it installed. I asked the service technician if they would call me when the part arrived and he said they order a lot of parts and I would have to email him to see if the parts have arrived and then make an appointment to get it installed. They would not call me. I think it would be better if they would keep track of the parts and call the customer when they arrive instead of vice versa. I also asked since my car was going to be taken to Snyders to get one of the issues fixed it they could charge my vehicle. Javier stated that he asked around but said they don’t have chargers seem odd to me since they charged my vehicle before I took it home when I first bought it. Very disappointing.

Great service, friendly people. Thanks.

Great and fast service.

Great customer service

No hassle

Excellent

Service was fast

Jessica was awesome

Was told my car would be done by 12:30 ish, no call or text from Alex! I called 3 times and still no call back. I finally called at 3:30 (4 1/2 hours) and service told me they were working on my car. My appt was for 11 am

My vehicles software update took 2 hours because "the wifi is slow" According to my service advisor. While I informed them that it was fine, I would expect Honda to provide their staff with adequate internet access in ALL parts of the building. Further, you (honda) should provide areas for waiting customers to charge their devices (laptop, cell phone) so that they can work;take notes from Penske Honda in Ontario

Very fast and professional. Especially for it being my first time

Great system and great service Honda team Thank you

Thank you for delivering an outstanding service. I appreciate your time and patience

Jessica Barajas made my experience better than it usually is.

Ram is a good man!I love this dealer because of ram!

Javier had excellent customer service.