The service adviser was very helpful and went above and beyond.
11/8/2024
Philip V. VERIFIED CUSTOMER
Very beautiful and friendly
11/8/2024
Gabriel G. VERIFIED CUSTOMER
I made the appointment on the same day and was accommodated. The only odd thing was some managers ranking above the sevice technicians and technicians managers just passed by and DIDN'T say a SIMPLE HELLOhave tou been helped?!?! This went on until the actual service technician wros vte up and did a walk around the car. He was very accommodating and the work was done on the time he promised it. I just assumed that there is not enough people to do the number of customers coming because I have liked and hav. e repeatedly been coming here for 12 years.
11/8/2024
Jay T. VERIFIED CUSTOMER
Okay.
11/8/2024
Roman B. VERIFIED CUSTOMER
Service Advisor Alex was great. He patiently explained the Multi-point Inspection notes and answered any questions I had.
11/8/2024
Shahrooz M. VERIFIED CUSTOMER
Joseph Huynh provided me excellent service and should be given a hefty raise.
11/7/2024
Nanette R. VERIFIED CUSTOMER
Nancy was so helpful to me when I needed to go over service checklist
11/7/2024
Caitlin M. VERIFIED CUSTOMER
My service advisor was great. Valerie explained everything and was personable. There seemed to be a lot of people that worked there handling around. The counter in the waiting area had many people standing around having unprofessional conversations. There were also times when there were several people at the check in cart outside joking around looking as though they were on break. I understand they were more “front of the house” but it is annoying waiting for three hours for an oil change and having so many others hanging out.
11/7/2024
Raul D. VERIFIED CUSTOMER
Great job
11/6/2024
Courtney G. VERIFIED CUSTOMER
I'd like to thank Genaro for helping me with superb customer care and for kindly explaining what kind of work my car needed. 5 stars
11/6/2024
Joseph G. VERIFIED CUSTOMER
He was very nice and did a great job explaining my options.
11/6/2024
Jesus O. VERIFIED CUSTOMER
Great Customer Service.
11/6/2024
Gillian P. VERIFIED CUSTOMER
service team let me drive off the lot with no fuel line. after getting my car, i went to get gas down the street and all the gas came out from under my car spilling $50+ worth of gas because there was no fuel line in my car. my car could have exploded! my whole garage and car smells like gas and i have had a headache all day from breathing in the fumes while driving to/from work. i will never be coming back to this norm reeves ever again. i want to inquire about getting a complimentary interior/exterior wash and detail because the fumes are EXTREMELY STRONG but cannot find the number for corporate offices.