Sean Wong was amazing in helping us get our Honda Accord fixed. He quickly diagnosed the problem and showed us the issue under the hood. He provided amazing guidance and was extremely knowledgeable with all our questions during the process. He is now our go to Service Advisor for our 3 Honda Accords...excellent service!
11/2/2024
Michael L. VERIFIED CUSTOMER
thank you for your good service.
11/2/2024
Albert C. VERIFIED CUSTOMER
Sean was very professional. He took the time to answer all my questions and ensured I understood everything. Everyone at Norm Reeves Honda is always professional and that is why this is my dealer of choice.
11/2/2024
Ricky K. VERIFIED CUSTOMER
Valerie was very helpful and made the payment process quick and simple
11/2/2024
Juan O. VERIFIED CUSTOMER
Went out of his way to provide great service.
I really appreciated it.
11/2/2024
Ching F. VERIFIED CUSTOMER
I am very disappointed. Shortly after picking up her vehicle after it had supposedly been repaired, my wife was experiencing a loss of power steering and flashing check engine lights and gear display (D and N) blinking on the dash while driving. She pulled into a parking lot and called Nancy at 4:30pm and left a message with the receptionist with two call back numbers because Nancy was busy with another guest. Nancy didn’t return her call, so my wife called again at 5:45. The receptionist said the service reps all left for the day. My wife was driving in the car with two young children when the car trouble happened. She called me while driving to let me know the car was acting up. She pulled into a parking lot to avoid a dangerous situation and I had to meet her there to switch cars. I drove her car back to the dealer after it had already closed. She didn’t expect the new problem to be fixed right away, but she did expect at least a call back for advice.
11/2/2024
Steven H. VERIFIED CUSTOMER
Genaro had a bad attitude after the service was completed. The manager was great and handled the situation the way a proffessional would, but Genaro was unprofessional and upset that my services were granted it seemed like. I would not like him as my advisor next visit. I’d rather work with someone that’s happy to be at work than mad and upset for whatever reason.
11/2/2024
Albert P. VERIFIED CUSTOMER
Sean was very good in his job and also very nice. Answer all my questions. I give Sean 10.Alberto
11/2/2024
James B. VERIFIED CUSTOMER
Great
11/2/2024
Maximiliano A. VERIFIED CUSTOMER
Advisor Trinity was absolutely helpful in terms of reaching out to me and answering any questions I had.
11/1/2024
Jharred R. VERIFIED CUSTOMER
Took about 1 hour 30 min over the time he said it would be done, and completely set me back in my day. As well as pricing within the stuff is way over normal amount, just here to get as much money as they can.
11/1/2024
Asereth V. VERIFIED CUSTOMER
Ecxelent service very profesionalthan you
11/1/2024
Angelina G. VERIFIED CUSTOMER
Valerie was great ! Awesome interaction great communication
11/1/2024
Bruce L. VERIFIED CUSTOMER
Appreciated delivery before the prediction time.
11/1/2024
Joshua M. VERIFIED CUSTOMER
Javier was very nice and honest with me about my cars issues but gave me options without being pushy.
11/1/2024
Martha L. VERIFIED CUSTOMER
Such great customer
11/1/2024
Eric A. VERIFIED CUSTOMER
Excellent customer service
11/1/2024
Bonnie W. VERIFIED CUSTOMER
Always take my car for servicing at Norm Reeves and always have excellent service