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Real Reviews from VERIFIED CUSTOMERS
Elizabeth R. VERIFIED CUSTOMER
Trinity didn’t pressure me into giving her a five star rating on the survey that I knew I would get. She’s the first female service advisor that’s helped me and the first person who hasn’t done this to me.
5/11/2024
James Z. VERIFIED CUSTOMER
Trinity is fantastic. I can always trust her to give good advice on maintenance needed for my Fit. Thank you!
5/11/2024
Bryan T. VERIFIED CUSTOMER
Perfect service thank you so much
5/11/2024
Weishun L. VERIFIED CUSTOMER
They helped me to resolve the spill oil issue.
5/11/2024
Voltaire A. VERIFIED CUSTOMER
Valerie’s services are excellent.
5/11/2024
Stephen G. VERIFIED CUSTOMER
Great service. Thank you.
5/10/2024
Yudha D. VERIFIED CUSTOMER
The service advisor lady was lack of energy, seemed she hates her job. No smile and had a bad morning.
5/10/2024
Joel M. VERIFIED CUSTOMER
I had purchased my Accord from Metro Honda only because they were the only closest Honda dealership in the Costco referral program. I will now have my car serviced at Norm Reeves Honda from now on. Please put me on your customer list for service specials. BTW Sean was great, very respectful and courteous. I prefer the service here than Metro Honda.
5/10/2024
Amalia B. VERIFIED CUSTOMER
Andrew is very helpful, explains what needs to be done in my car.
5/10/2024
Ning S. VERIFIED CUSTOMER
Excellent Service! I’m Satisfaction!
5/10/2024
Jose Z. VERIFIED CUSTOMER
By the next time. Please clean my car
5/10/2024
Cresen G. VERIFIED CUSTOMER
Great service !
5/10/2024
Silvia M. VERIFIED CUSTOMER
service was excellent
5/10/2024
Jesus J. VERIFIED CUSTOMER
Thank you
5/10/2024
All In. VERIFIED CUSTOMER
Very professional and attentive personnel. Great communication and great customer service.
5/10/2024
Steve S. VERIFIED CUSTOMER
I didn’t not receive good service, I am completely dissatisfied with the work I received on my car, I took in my car into norm reeves Honda west covina on April-30-2024 I went in for a diagnostic for my AC and to replace and valve cover gasket , before going in I had no noise just a leak coming from my engine I had to make an appointment the following week to get my car checked at for failure to replace my gasket correctly , On the paper work i received it says that the noise wasn’t coming from the engine where the gasket was replaced but when I got my gasket replaced the first time the week before when left the dealership it started making noise from where it got replaced, I also have a video I took of the noise and you can tell something was wrong , but on the paper work it says and I quote upon arrival noise is coming from drive belt tensioner and not the last valve adjustment, before I took my car to norm reeves Honda in West Covina there was no noise at all in the gasket I just had a leak , there was no noise in the drive belt tensioner nor the alternator, I think it’s wrong that I take my car to the dealership to a professional that should be helping me out and fixing my car and not making things worse, I think the dealership took advantage of me on getting things fix when they didn’t needed to get fixed , yulissa ramos was the one helping me out , she kept assisting that I get the new issues fixed , I told Mrs. Ramos that there’s was no noise or anything wrong with my car except the leak ,there was no noise coming from anywhere until I took my car in , I don’t get how I go in to get one thing fix and something else gets messed up and another , I will be getting ahold of B.A.R. Bureau of automotive repair to make a Complaint, it’s not fair what norm reeves Honda is doing to me
5/9/2024
Baskaran S. VERIFIED CUSTOMER
Great Service
5/9/2024
Darren L. VERIFIED CUSTOMER
Thank you for great servicing at norm reeves honda west covina I was supposed to be there at the dealership for a few hours waiting for about 5 things being serviced on my car the service department put 3 service technicians at once to work on my car and saved me a few hours of waiting for my car to be done thank you
5/9/2024
David H. VERIFIED CUSTOMER
Problem was not fixed
5/9/2024
Lysette M. VERIFIED CUSTOMER
Excellent 5-Star service at Norm Reeves Honda. I drive from Pasadena to service my car. Great team in the service department! Thank you!
5/9/2024