Sam was very nice and helpful. The only thing I did not appreciate is when Sam told me the detailer complained because I had crayons melted in my rear cup holder. I was told that the detailer was upset and I needed to try and get them out myself next time. I did not appreciate being scolded for something I paid to have done. A detailer cleans the car, that’s why I brought it in dirty. If he couldn’t do that specific area he could have just left it or I would have paid extra. You do not scold customers, period. I will not be back to have it detailed again
11/13/2020
Matt M. VERIFIED CUSTOMER
The service was great, I went in without an appointment. I was in a bit of a hurry the greeter let me know that I can go ahead and drop off fill out all my information point me in the right direction. Service consultant notify me as soon as my vehicle was getting started with paperwork as well as when it was done keep me informed throughout the process I look forward to servicing with his dealership again as all the team members that I’ve been countered are extremely friendly and helpful thank you Norm Reeves Honda West Covina!
11/13/2020
Jaime C. VERIFIED CUSTOMER
The customer service was great. I rarely get that type of help now. He was very polite and ready to answer questions. Joshua Martinez is a great Asset to your company. Please give him a rase along with promotion.
11/13/2020
Adele L. VERIFIED CUSTOMER
Friendly, excellent service.
11/13/2020
Jerry C. VERIFIED CUSTOMER
I am a 30 year plus "loyal" customer of Honda.
I thank you Anthony and Octavio for exceptional service and for going above the call of duty. I am grateful.
11/13/2020
Maria D. VERIFIED CUSTOMER
2 + hour wait was a lot with no water or coffee... I get covid times but you could have each station wt comp water... the prices stayed the same. But no car wash no water nothing to have me come back. Service was good.
11/13/2020
Shahnaz D. VERIFIED CUSTOMER
Excellent service.
11/13/2020
Pat M. VERIFIED CUSTOMER
Anthony was very professional and very helpful when I asked hi
Questions. He was also very friendly.
11/13/2020
Larry R. VERIFIED CUSTOMER
Joshua was very good at his job.
11/13/2020
Eric F. VERIFIED CUSTOMER
Awesome service
11/13/2020
Kimberlin G. VERIFIED CUSTOMER
Joshua was amazing and very nice! He was extremely helpful and informative. I really appreciate his expertise and knowledge when it comes to the Maintenance on my car.
11/12/2020
Luis C. VERIFIED CUSTOMER
Gabriela Dominguez did a great job.
11/12/2020
Timothy R. VERIFIED CUSTOMER
Juan ****Luna was a very professional, friendly and competent service rep, and I was very happy with my service appointment and treatment. Thanks Juan!
11/12/2020
Robert P. VERIFIED CUSTOMER
Very professional and polite he made my shopping experience very pleasant and went out of his way to make sure I was satisfied with my purchase I would recommend your dealership to those looking to make a purchase
11/12/2020
Tran T. VERIFIED CUSTOMER
We waited too long (5 hours) for the car to be installed with fuel pump and picked up.
11/12/2020
Peter K. VERIFIED CUSTOMER
Brandon Hanson always do a great job!!! Very friendly and professional very satisfied with the service.
Thank you very much Brandon!!!
11/12/2020
Rina C. VERIFIED CUSTOMER
the staff very friendly and efficient. Excellent service.