Joshua is awesome. He’s so helpful and so friendly. He explains everything in detail and helps you understand it.
11/12/2020
Carmen V. VERIFIED CUSTOMER
The service was excellent and very fast
11/12/2020
Tolentino M. VERIFIED CUSTOMER
Brandon Hanson has great customer skills. I actually took two cars yesterday at different times with no appointments and he was able to help me out with with no hesitation. He was honest. Thank you.
11/12/2020
Dennise W. VERIFIED CUSTOMER
Joseph was friendly and efficient. No problems. Everything went well.
11/11/2020
Crusita A. VERIFIED CUSTOMER
Thank you Trinity for your Professional attention... you didn’t waste anytime getting to the source of my problem ... Crusita A
11/11/2020
Leonard D. VERIFIED CUSTOMER
Very helpful and wonderful staff!
Thank you, Everyone!
11/11/2020
Rufino G. VERIFIED CUSTOMER
Juan was great, his experience and hospitality was great so Juan keep up the good work!!
11/11/2020
Lizette P. VERIFIED CUSTOMER
Great service
11/11/2020
Miguel G. VERIFIED CUSTOMER
Thank u
11/11/2020
Martha S. VERIFIED CUSTOMER
Excellent service, Trinity is very good. She explained clearly what my car needed and why. She also found the way to let me use a rental so I didn’t have to wait there. Thank you!
11/11/2020
Rachel M. VERIFIED CUSTOMER
Samuel Tung was very helpful to me! It was my first time at the Honda Dealer Service Lane, and was not exactly sure what to do. But Samuel guided me through the process. It was smooth & his customer service was very excellent. He took the time to explain everything & made sure my questions were cleared up. Even though I was not sure exactly what I was expecting going in, I felt confident by the end with the help of Samuel!
11/11/2020
Jack L. VERIFIED CUSTOMER
Excellent service
11/11/2020
Maria S. VERIFIED CUSTOMER
it was up to my expectation everything was plain to me
11/11/2020
Yvette M. VERIFIED CUSTOMER
Juan was great
11/11/2020
Lawrence P. VERIFIED CUSTOMER
Joshua has excellent customer relations skills. This was my first visit to your service center, and what started out as a poor first impression was turned around by the attention given to my needs. My last 4 cars over 20 years were from Longo Toyota, and their service center always greeted me immediately at drive up. At 8:30am, there was no one for what seemed like an eternity. As I explained to Joshua, I live in Arcadia and could go anywhere for service, but I expected the service center to be as good as the sales department. Joshua should be one of your highly valued employees/representatives.
11/11/2020
Jeremy H. VERIFIED CUSTOMER
Joseph. H in service is the reason why I keep coming back. Great service great guy!
11/11/2020
Niceto S. VERIFIED CUSTOMER
Very good
11/11/2020
Emmanuel A. VERIFIED CUSTOMER
Mr. Martinez is very helpful, detailed and gives you a lot of options.
11/11/2020
Lori J. VERIFIED CUSTOMER
I went in during my lunch on a busy day. I waited in my car for 20 before I decided to go in and look for help. At that point I was angry because I waited an hour in my car my previous visit. Brandon was assisting another customer but seen me and tried to help. I was rude to him and went off. he remained calm took down my number and car keys and I was free to go back to work. He did his best to deescalate the situation and was courteous the whole time. He kept contact with me and was very thorough when explaining things. He deserves recognition for his excellent customer service and professionalism. I have never seen someone handle the situation like he did.