Brandon was very clear and conclusive. i was assisted very well. A Huge 10/10
9/23/2020
Danny D. VERIFIED CUSTOMER
Brabdon is amazing
9/23/2020
Deandre N. VERIFIED CUSTOMER
Everyone did a great job, thank you very much. Stay safe
9/23/2020
Lauren B.. VERIFIED CUSTOMER
Samuel Tung was fantastic! I have no complaints with him. I’m disappointed that my car isn’t fixed, but I appreciate the mechanics checking everything. I’ll be returning this weekend for them to have another look at the problem and hopefully we can get a diagnosis. I’m also disappointed that loaner vehicles aren’t an option. But I appreciate and loved the service provided by Samuel!
9/23/2020
Marcus W. VERIFIED CUSTOMER
Everything was great! Thank you!
9/23/2020
Jesus J. VERIFIED CUSTOMER
Everything was good
9/23/2020
Olivia C. VERIFIED CUSTOMER
Very good customer service, I’m satisfied for your service.
9/23/2020
Cristian R. VERIFIED CUSTOMER
Honda West Covina has the worst service department I’ve ever experienced from any car brand, and I’ve owned four other car brands in my life and have never experienced the issues I’ve experienced at norm Reeves. Paul in particular is extremely rude and passive aggressive and he needs to learn how to speak to customers respectfully. It also is very odd that whenever I take my car into service there is always some new problem discovered that is going to cost me money. The parts they use are cheap and break down quickly so that way you have to come in more often and get them replaced, which means more money for them. They try to place blame on you for why your car malfunctions and they tell you you need to replace parts before they need replacing. Extremely disappointed and I am never getting my car serviced there ever again.
9/23/2020
Timothy S. VERIFIED CUSTOMER
Trinity is the best!
9/22/2020
Jesus T. VERIFIED CUSTOMER
Trinity was professional, knowledgeable with excellent customer service skill. Just a little FYI on the side for dealership as a whole, no one bothered to check if the coffee machine was brewing with morning coffee, Just simple little things when customers are asked to wait hr & a half.
9/22/2020
Gabriela C. VERIFIED CUSTOMER
Advisor customer service was excellent he listened to all my concerns. The work was done in a timely manner, and for that I’m very satisfied.
9/22/2020
Susie Z. VERIFIED CUSTOMER
Samual was very caring and professional. A++
9/22/2020
Xiaolong L. VERIFIED CUSTOMER
I appreciated the service. However, the estimated wait time I was given initially was about 1hour, but it ended up almost 3 hours.
9/22/2020
Fernando C. VERIFIED CUSTOMER
They addressed the issue with the pilot I bought in West Covina. Thank you!
9/22/2020
Leticia C. VERIFIED CUSTOMER
Good Service. Thank you
9/22/2020
Christopher C. VERIFIED CUSTOMER
Brandon is a great help, he is very detailed and patient when explaining the service report.
9/22/2020
Francisco C. VERIFIED CUSTOMER
Very nice and professional
9/22/2020
Teresa W. VERIFIED CUSTOMER
I have already spoke to the manager re: the sexist incomplete service that I received from the “helpful Honda people”. Anthony is a breathe of fresh air. Anthony was not part of my complaint on the contrary he went above and beyond to help rectify the situation. Anthony provided me with amazing customer service. It was the rest of the people I had issue with.
9/22/2020
Veronica D. VERIFIED CUSTOMER
Love the experience
9/22/2020
Jazlynn L. VERIFIED CUSTOMER
Sam was extremely helpful! He definitely made sure I was notified instantly of all the maintenance needed on my car. Even though I wasn’t able to pick up my car until the end of Sam’s shift, he waited to make sure I was assisted by someone before exiting the building. Highly appreciated! Thanks Sam :)