Norm Reeves Honda West Covina Auto Repair Service Center

I think it took to long for an oil change.

Brandon is a great help and offers great recommendations in a professional manner. He’s courteous and not pushy at all. This is a relief compared to other dealers and advisors that I’ve met. I will be back to service my honda here thanks to him.

Joshua is a great help and is always so kind when attending to me. He makes sure that I understand everything that is going on. He is a great employees.

Everything went very smooth. Waiting was comfortable. I appreciate Coming there for my service. Joshua was great

Gabe was helpful and friendly!

great service all around

Great service support by Juan

very nice service

Brandon was very respectful and helpful.He took time to explain to me what I had questions about.

Juan was very friendly and knowledgeable and provided an overall pleasant service experience.

Very good

Joshua was great! I like his professional demeanor (easy yet attentive; and authentic).

He kept me updated with services and repairs that were needed along with the cost.

Just was very helpfull and got me in & out in a timely manner.

I want thank Valentin, Joshua & Octavio for all pitching in and giving me the best service I could ask for! I also want to thank the A/C technician who did a fine job!

Everyone I encountered was perfectly friendly however I hope this feedback will help with improving this experience for future customers. 1. When the representative came to my home to basically hunt my CRV down for the airbag recall, I was pretty impressed by the persistence of Honda to make sure all cars have been fixed to ensure safety, and I felt guilty to have ignored many recall notices. I wish the representative could have just quickly informed me that a weekend appointment could be upwards of 2.5 or more hours due to high volume, I could’ve made appropriate transportation needs without worrying. 2. When I arrived at the dealer, there was a massive line, but I understand it’s the weekend. Anthony greeted me after about 20 minutes of me sitting in my car in the sun, and brought me inside for paperwork. At that point i asked for a time estimate, and he informed me of the 2.5 or more hours. Luckily my husband was home and I was able to get a ride. This could’ve been communicated far in advance. 3. The biggest disappointment was when I came back to pick up my car around 5pm. Anthony quickly got my paperwork ready and radio-ed for my car and said it’ll be out shortly, so I sat outside to wait. There weren’t very many cars left in the service area, and only 2 other people on the benches waiting for something. 5 minutes go by, no big deal, 10 minutes go by, maybe they’re caught up on something. I see Anthony going back and forth and even come outside, so he can see me throughout this entire process, I’m not sitting in a hidden corner by any means. 15 minutes go by, I’m getting frustrated as I can hear a worker in the service station yell to someone “I haven’t taken a sh*t since last time I’ve been in the break room”. It’s really fine if you need to talk about your bowel movement, I don’t actually mind but it added to my frustration. So I finally went back inside and asked Anthony if he forgot about me. He seemed to be caught off guard understandably, which is maybe why after he ruffled around his papers to then ask me “do you happen to have your keys?” I said “no, you guys have my keys”. He radio-ed for my car again and apologized. and I thanked him then waited outside. My car came out within 30 seconds. I felt the need to share my story, because I believe everyone can learn from these anecdotal examples. My frustration could’ve easily been avoided if ANY of the workers (especially Anthony) had paid attention to someone just waiting. I hope this will help in improving your service quality and educating your workers.

Everything was excellent, great customer service, fast and easy. Very friendly and welcoming environment. Thank you!!!

Always excellent service

Great service and follow up. Gabbie was very helpful and professional. She was friendly and help to explain everything that was going on.

Did not helped at all. I’ve never seen rust spots on paint and for u guys to say it’s normal, that’s BS. That it just needs a polish, that’s hilarious from u guys.