After my new 2019 Honda Accord had a couple traumatic incidents that got us stranded on the freeway in severe hot weather due to a faulty issue in the fuel pump 2 days after I brought it in for a recall service AND another tow-in few minutes after we picked it up from a Honda dealer in Fontana after supposedly being fixed, I lost my trust in Honda. Anthony Sanchez from Norm Reeves Honda brought me back to confidence in driving my car. His calm tone in speaking and his prompt, excellent customer service in assisting me during my stressful situation help tremendously. The best thing of all, my car is back to normal. Let's hope for the car to stay in a good quality for another few years!
8/20/2020
Cristina R. VERIFIED CUSTOMER
Excellent and friendly service as always. Joshua was super cool and very welcoming.. he explained everything clearly and professional
8/20/2020
Jenna M. VERIFIED CUSTOMER
Brandon was efficient and helpful. Great service!
8/20/2020
Kayla G. VERIFIED CUSTOMER
Brandon was amazing. He was attentive & considerate. He made sure to keep me updated about my car while it was being serviced. He made my first experience getting my new car an easy time.
8/20/2020
Ramil B. VERIFIED CUSTOMER
Customer service provided by Joshua is excellent. But i keep on coming with the same issue and you guys can’t figure out what’s happening. This is definitely a case of Lemon Law.
8/20/2020
Alissa M. VERIFIED CUSTOMER
Anthony made my experience with the service department enjoyable and easy. He made sure to take care of my car's needs.
8/20/2020
Norma . VERIFIED CUSTOMER
I want say Thank You to Joshua Martinez he explained everything in detailed and went above and beyond. I truly appreciate it. I would definitely recommend Norm Reeves thanks to Joshua
8/20/2020
Kristopher A. VERIFIED CUSTOMER
Gab was incredibly understanding. Used Car Manager was a d-bag and I wish you would fire him immediately. He was smug about selling me a car that has constant issues.
8/20/2020
Francisco L. VERIFIED CUSTOMER
Great service
8/20/2020
Veronica G. VERIFIED CUSTOMER
Always great service
8/20/2020
Ernest B. VERIFIED CUSTOMER
Sam was very nice. Service was done faster than estimated
8/19/2020
Tranh C. VERIFIED CUSTOMER
Valentin was excellent in following up with questions and was willing to stay longer for us to make it in time to pick up our vehicle. He was quick to give us options for payments and made sure that we will not have any issues in the near future.
8/19/2020
Mike M. VERIFIED CUSTOMER
Great help in this time of pandemic still made my experience pleasant would recommend this Honda dealer
8/19/2020
Teri S. VERIFIED CUSTOMER
Excellent Service!
8/19/2020
Tony L. VERIFIED CUSTOMER
Took too long. Over 2hour for oil Change with appointment. Ridiculous!!!!