Long wait times on hold waiting to make a phone payment only to be told that you no longer take phone payments and I would need to come in to make payment. A friend brought my car in and waited until it was done so I had no way of getting there. Also was told that no one from Honda could come and get payment from me. Finally someone figured out how to take payment by phone but this took almost an hour
7/17/2020
Alex S. VERIFIED CUSTOMER
Thank you for everything!
7/17/2020
Maria D. VERIFIED CUSTOMER
Anthony Sánchez was very
Helpful and kind. Thank you
7/17/2020
Sonia C. VERIFIED CUSTOMER
Samuel was very helpful. Answered all my questions. He even helped me update my information.
7/17/2020
Cody C. VERIFIED CUSTOMER
First time visit. Awesome experience and great customer service.
7/17/2020
Anna C. VERIFIED CUSTOMER
Good service !
7/17/2020
Salvador G. VERIFIED CUSTOMER
I nice guy
7/17/2020
Raul C. VERIFIED CUSTOMER
Brandon is on top of his game. He was Professional, knowledgeable and most of all, he is a people person. He did not try to sell me something on my vehicle I did not need. He advised me that my veh. would be ready by 5:30pm and it was. Again no sales pitch, he’s just a professional at what he does.
I would recommend Brandon to my family n friends who drive Honda’s to go see n speak to him regarding service to their vehicles.
Thank you again.
7/17/2020
Maria B. VERIFIED CUSTOMER
People & employees are what bring me to the Norm Reeves family. So far to say that from the first day I bought the Civic to today’s service with Paul is exactly the reason I’d decided to purchase a Norm Reeves second car, Jetta from the Norm Reeves Irvine. Paul is so exceptional that I will return to him again. He was thorough & committed to getting my car serviced punctually & exceptionally.
With great gratitude,
Maria B
7/17/2020
Ruth R. VERIFIED CUSTOMER
She was awsum
7/17/2020
Anjelica J. VERIFIED CUSTOMER
Had a dead battery and needed to get to work. Service was quick and still under warranty.
7/17/2020
Nemia M. VERIFIED CUSTOMER
Couldn't ask for more, very good service, nice staff !
7/17/2020
Mario P. VERIFIED CUSTOMER
Paul was very helpful in explaining what exactly was wrong with my AC system, and also made sure to deliver the car within an appropriate time for me not to miss my doctors’ appointment. Thank you. 19:09pm. Thursday July 16, 2020. Mario P
7/17/2020
Antonia C. VERIFIED CUSTOMER
Anthony Sanchez is a very respectful and kind person he’s the reason why I keep coming back I Never have any problems my cars get taken care of I say cars because I’ve owned around 11 Hondas and they always get serviced at Honda dealer, excellent employee do you need more like him thank you
7/17/2020
Nancy A. VERIFIED CUSTOMER
Good job thank you
7/17/2020
Laura Piedad. VERIFIED CUSTOMER
I really enjoy the hospitality that I had , how professional people were.
7/17/2020
Hector V. VERIFIED CUSTOMER
Brandon did an excellent job on helping me with my problem koodos for him good people's skills very attentive to my needs great job
7/17/2020
Maggie G. VERIFIED CUSTOMER
This was the first time I have been to West Covina Honda and I am extremely please and extremely grateful to Anthony and Chris. They both were awesome and helpful and kind! Whatever they are being paid double it!! Workers like them are hard to find! Thank you thank you thank you! And the pen marks on my seat are gone. They weighed heavy on me because I try to take good care of my car. I worked with several YouTube tricks to remove the ink to no avail. I am so relieved and grateful!