I received great customer service from Paul today. He went above and beyond in providing me assurance about my safety and cleanliness of your facility and its workers. He was very patient with me as well, as I took time to setup my car covers. Thank you for the great service !!!
6/18/2020
Elisa T. VERIFIED CUSTOMER
Very attentive and pickup the van on time as promised.
6/18/2020
Owen M. VERIFIED CUSTOMER
Had to return after an oil service because tech didnt bolt the pan under car and was hanging for 4 days until i could get it back to get fixed. It was not a good feeling to know that the proper parts were not placed back on the car and it could have caused damage and or cause an accident. Thankfully I detected it in time. Juan was again very polite and professional in taking care of the issue and made my extra time off work and wait time,(I had to endure for a second time) not too frustrating.
6/18/2020
Maria G. VERIFIED CUSTOMER
I. Have excellent service at norm reeves honda. Thank you
6/18/2020
Emily S. VERIFIED CUSTOMER
My helper Juan was AWESOME!! I totally felt that he understood exactly what I was having problems with on my car, and he was super helpful. He was truthful and frequently called with a status of my car. Because of this experience, I recommend this Honda dealership and when I have to go back for anything else, I’ll request Juan for help. He was awesome!
6/18/2020
Reina A. VERIFIED CUSTOMER
Juan was excellent, he was thorough and very nice to my boyfriend and I. I live in Chino Hills now and I could not go anywhere else because every time I come here everyone is so respectful.
6/18/2020
Paul C. VERIFIED CUSTOMER
Brandon is great! However, I'm a bit disappointed in the fact that the dealer didn't honor any portion of my Gardena Honda service coupon.
6/18/2020
Sylvia T. VERIFIED CUSTOMER
The problem with leaky fluid had been solved.
The team is very professional and courteous.
Thank you.
6/18/2020
Robert J. VERIFIED CUSTOMER
Octavio Cortes is an outstanding Service Manager, and his manner and work ethic sets a model example for his crew.
6/18/2020
Gerardo N. VERIFIED CUSTOMER
Trinity Guzman has helped me every single time I have gone to service my car, since I bought it from your dealership. She has given me amazing service each time. Thank you.
6/18/2020
Alec M. VERIFIED CUSTOMER
Great service!
6/18/2020
Virginia B. VERIFIED CUSTOMER
I am upset that we just bought this car 6 weeks ago and already air conditioner didn’t work. We had a crack in the windshield when we bought it.. it took several weeks to repair. I felt we got the run around giving us dates to go in.. cancelling us and then having us go in without the part being in stock.
6/18/2020
James J. VERIFIED CUSTOMER
Paul is doing all he can. This a Honda issue, not a Norm Reeves issue.
6/18/2020
Ra-An W. VERIFIED CUSTOMER
Trinity is always polite and helpful.
6/18/2020
Han L. VERIFIED CUSTOMER
Awesome service!
6/18/2020
Ariana B. VERIFIED CUSTOMER
Everything was great. Service and customer service were superb.
6/18/2020
Ronak L. VERIFIED CUSTOMER
Juan was absolutely exceptional! We truly felt like we were taken care of from the moment he greeted us. He was very thorough and proactive to make sure everything we needed was already taken care of. Very mannerful and detail oriented. Thanks Juan!