I didn’t get a chance to pick up my car because I’m still at work, so I had to go the next day. but they still manage to complete what it needs to be repaired. Really appreciate every staff that works at norm reeves Honda. Thank you!!!
2/22/2025
Nellie H. VERIFIED CUSTOMER
Trinity is always so helpful, friendly, and professional.
2/22/2025
Arbin S. VERIFIED CUSTOMER
Ramblim Diego communicated to me clearly all issues and the work that needs to be done… on other maintenance related service, without putting pressure he explained with good knowledge each item.
2/22/2025
Ammiel S. VERIFIED CUSTOMER
Nancy is very helpful and she did a good job. My concern is the diagnosis of the technicians. Because before they fixed the recall there is no problem with the car. After the fixing the car jerked and all warning lights flashed.. and they said it was the fuel injector’s and missed fire. Thinking about it why it’s all sudden. The car is new 2024. I’m a technical person too I replaced my 2016 Honda pilot 6 fuel injector’s and I did it in 2 hrs. But they said only 1 injector and they took 2 days to replace it… I didn’t experience loss of power before they serviced the car… I hope it’s not a wrong diagnosis.
2/22/2025
Mike S. VERIFIED CUSTOMER
Very professional. Great service
2/22/2025
Angel C. VERIFIED CUSTOMER
Alexander was really quick nice and helpful towards me I appreciate his customer service
2/22/2025
Alfredo R. VERIFIED CUSTOMER
The only thing that kept me from 100% satisfaction was the wait time. My appointment was at 9:20 and I was in my car until 10:05 before a technician was able to intake my vehicle.
2/22/2025
Marlena T. VERIFIED CUSTOMER
Alex answered all my questions, he was very helpful he explained everything I needed help with. Thank you again Alex
2/22/2025
Ashley M. VERIFIED CUSTOMER
Manuel Montoya was amazing. His service was excellent. He explained everything to me. I didn't have to wait long. He also walked me to my car when I wasn't sure where it was parked. Thank you again!
2/22/2025
Ashley V. VERIFIED CUSTOMER
Alex was polite and efficient at his job. Thank you for a pleasant experience, Alex!
2/22/2025
Margie V. VERIFIED CUSTOMER
I received excellent service from Manny
2/22/2025
Melissa M. VERIFIED CUSTOMER
I always have incredible customer service by Javier Lopez. Whenever my car needs to be serviced I make sure to request him because they consistently go above and beyond. Their professionalism and willingness to solve any issue I have always leaves me impressed. I truly feel valued as a customer every time I get help by him. Thank you !!
2/21/2025
Inocencio S. VERIFIED CUSTOMER
Satisfied
2/21/2025
Maria S. VERIFIED CUSTOMER
Manny did an excellent job!!! His customer service is par excellent ????!!!He patiently explained the works dome, the wait etc.
2/21/2025
Don D. VERIFIED CUSTOMER
Very satisfied with my appointment and service
2/21/2025
Eva M. VERIFIED CUSTOMER
My service advisor today was Joseph Huynh. Although my service needs were straight forward (A1 as indicated on the dashboard) and nothing more, Joseph went above and beyond to assist me with something unexpected. I thought I lost my keys and started to panic. Joseph was very helpful in handling a stressful moment by giving suggestions in a calm manner on what to do as it’s naturally difficult for one to think on top of having two toddlers with me. He assured everything will be okay. Thankfully I found my car key and reassured that it is alright. As a mom of two toddlers with limited help at the moment, I am really grateful for the customer care and sensitivity in a situation like that. Also, Manny who helped process the payment was wonderful as usual. I have written a great review for him in the past and he still holds up to those words.
2/21/2025
Hector P. VERIFIED CUSTOMER
Excellent experience. Keep up the good work!
2/21/2025
Alex D. VERIFIED CUSTOMER
Valerie Machado did an excellent job. Very knowledgeable, and helpful
2/21/2025
Sergio R. VERIFIED CUSTOMER
No comments
2/20/2025
Edwin G. VERIFIED CUSTOMER
Always a pleasure to work with Anthony Sanchez. He is the reason why I keep returning to Norm Reeves Honda. My Ridgeline is always in good hands. Anthony always breaks down all the need repair that need attention and he is very knowledgeable about how parts work and how they are important to keep my vehicle at great condition. Ever since working with Anthony for the past 6 years I have never had any problems with my vehicle. I know I can rely on Anthony and Norm Reeves to continue to keep my Ridgeline at the best condition possible! Thank you! Anthony!