It was timely service and Gabiela Dominguez had great customer service much appreciated.
5/12/2020
Mindi M. VERIFIED CUSTOMER
We have been happy with our service through West Covina Honda. However, today I had a 9am appointment for an oil change/tire rotation/ brake inspection that took forever. I was informed it would take 1 hr 30 min- 1 hr 45 min, so I waited. 3 hours later with no update was unacceptable. I was very disappointed with my service today. I didn’t even get an apology for the long wait time.
5/12/2020
Gabriel V. VERIFIED CUSTOMER
Excellent service from Gabriela D. Very thorough and knowledgeable
5/12/2020
Jayr S. VERIFIED CUSTOMER
Trinity is very helpful and polite She did a good job likewise to the technician. Job well done!!
5/12/2020
Christian L. VERIFIED CUSTOMER
Paul’s a G.
5/12/2020
Ida M. VERIFIED CUSTOMER
Great service, staff was friendly and knowledgeable.
5/12/2020
Sunny F. VERIFIED CUSTOMER
Fixed the AC in one day. I asked Sam at Service if they could shop vac the engine area a little bit. To my surprise my entire engine area was so clean it looked showroom clean!! Thank you so much! My car feels new again!
5/12/2020
Gloria M. VERIFIED CUSTOMER
Gabriela was very good and explained everything in detail. I’m very happy that she helped me. I’m happy with the service. Thank you
5/11/2020
Joe M. VERIFIED CUSTOMER
Friendly and helpful
5/11/2020
William P. VERIFIED CUSTOMER
Norm Reeves service is always first rate!
5/10/2020
Gabriela C. VERIFIED CUSTOMER
Excellent customer service that’s why I keep coming back
5/10/2020
Helen B. VERIFIED CUSTOMER
Excellent service.
5/10/2020
Joe H. VERIFIED CUSTOMER
Pleasant experience
-service advisor Samuel Tung is a excellent employee for Honda-He explained and advised the services to be done to my car- how much it will cost and when ny car wiil be ready--- everything was done as promised-- thank you
5/10/2020
Eugenio R. VERIFIED CUSTOMER
Great service
5/10/2020
Chris S. VERIFIED CUSTOMER
Thanks
5/10/2020
James F. VERIFIED CUSTOMER
Trinity endured that she answered all my questions in a professional manner and I will continue to return due to the excellent service and how I’m treated by your service representatives.
Thank you
James F
5/10/2020
Lai C. VERIFIED CUSTOMER
Made an appt at 3pm for an oil change, called again to move it up to 1:40. Arrived at 1:40pm, told to wait for someone to be seen. Service person called us at 2:09. At 3:10, our vehicle was still not yet on the rack. I mentioned this to our service person, he said he would check. He never came back to offer an explanation. Our vehicle was put on the rack at 3:15. At the same time, another vehicle rolled up without an appt, and his vehicle vehicle was up on the rack within 10 mins. Our vehicle was finally completed at 3:30. Why did I make an appt at all?
5/10/2020
Marisol B. VERIFIED CUSTOMER
Joshua is great! Friendly and knowledgeable...great job and thank you for staying open during these games uncertain times. Stay safe & God Bless.
5/10/2020
Jesus C. VERIFIED CUSTOMER
Even though we had a little hick up my service rep went above and beyond