Saib Gonzalez has always been very professional and always helpful it is always a pleasure working with him.
2/21/2020
Andrea O. VERIFIED CUSTOMER
Very friendly and helpful
2/21/2020
Alberto C. VERIFIED CUSTOMER
Great service could not have been better
2/21/2020
Leonor D. VERIFIED CUSTOMER
Yes I am completely satisfied with the service of Hector Gonzalez. Thank you
Leonor
2/21/2020
Abigahil T. VERIFIED CUSTOMER
Excellent customer service from Jose Cabrera everything well explain and fast service.
2/21/2020
Reyna B. VERIFIED CUSTOMER
Very professional and friendly; quick service
2/21/2020
Dave N. VERIFIED CUSTOMER
Good services and well done.
Thanks
2/21/2020
Pamela W. VERIFIED CUSTOMER
Jeff is the best!!!
2/21/2020
William L. VERIFIED CUSTOMER
Hector was very responsive via text and provided answers to all of my questions.
2/21/2020
Linda H. VERIFIED CUSTOMER
Jeff was excellent from start to finish and actually over delivered on service!
2/21/2020
Libby L. VERIFIED CUSTOMER
I found both Oscar and the Master Tech, Tim delivered a top notch customer service experience! I am happy to be taken care of by such a great team.
2/20/2020
Eugene M. VERIFIED CUSTOMER
He remembered me from my previous visit which made me feel more comfortable. Donut n coffee TV made waiting easy.
2/20/2020
Tat L. VERIFIED CUSTOMER
I checked in my car at 835 this morning. Erick told me it would take about 1.5 hours. He said the car should be ready between 10:00 to 10:30. I waited in the waiting area. It was 10:40 but still had not heard from Erick and I only needed oil change and air filter replaced, simple task which I could have finished within an hour when I was working in Jiffy Lube years ago . So I went to look for Erick. The car was ready but he never tried to find me. He then told me I need to have my tires replaced. I told him it was too late and his only unbelievable comment was “it was within the time frame I gave you”. Very poor customer service and attitude. He could have notified me about the tires replacement earlier instead of hoping me would wait another 2 hours for another tires replacement service. To be honest, this is the second time I’m so disappointed with freeway Honda service. One time the guys even forgot to reset my service light when they gave my car back to me after service. I even wondered if they actually did change my oil.
My car is still under warranty and that’s the only reason why I’m still taking my car back to you guys but I don’t think I will ever go back to freeway Honda again
2/20/2020
Maria A. VERIFIED CUSTOMER
He went out of his way to inspect the car and found metal in one of my tires. He also gave me a breakdown of the cost for the next recommendation for service on my car. He also showed me how to recalibrate my car next time the pressure light goes on to see if it reset without me bringing it in, however recommend to bring it in or call him for questions.
2/20/2020
Armando R. VERIFIED CUSTOMER
Oscar was really great. Great customer service. He fully explained the whole service process before and after work was completed. Adviced me on what my best options were. Took time to listen to my concerns on the vehicle, made notes of it and completed the job. He also mention that the technician was also very good and really pays attention to details and that gave me more assurance that my vehicle was in good hands.
Thank you Oscar!
2/20/2020
Mena G. VERIFIED CUSTOMER
Its ok and I am appreciatte Jeff helping thanks honda
2/20/2020
Jazmin H. VERIFIED CUSTOMER
Great customer service ! I was out within an hour !
2/20/2020
Robert P. VERIFIED CUSTOMER
Could not ask for anything other coffee at the wait for your car bench.
2/20/2020
Yvette N. VERIFIED CUSTOMER
He even made sure to help me get a ride back to the dealership by setting up a uber ride.