Booked appointment for simple oil change for 10:30 am. When booked, told would be likely 1 hour, but could be up to 1.5 hours. Had another business appointment at 12:30 PM in south county so considered 1.5 hours just in case. Didn't check out until 12:30 PM, but still took another 1/2 to get me my car. Drove away at 1 PM, 2.5 hours later. Missed my business appointment. Very unprofessional. Never had an oil change take that long in my life. No apology or try to make right.
9/17/2019
Zahra A. VERIFIED CUSTOMER
I want to say thank you to Oscar, he is very professional on his job and he has high customer service. Thank you Oscar for helping me today.
9/17/2019
Bonnie B. VERIFIED CUSTOMER
Saib was very nice to deal with.
9/17/2019
Sonia R. VERIFIED CUSTOMER
Amazing customer service!
9/17/2019
Snuppreya C. VERIFIED CUSTOMER
Good job thanks
9/16/2019
Dennis P. VERIFIED CUSTOMER
Adrian was very attentive and responsive. I told him about an issue I experienced after my previous vehicle service at Freeway Honda. He took the time to listen and to alert the service manager. Both listened to my concerns and made efforts to ensure I would be very satisfied now and in the future. It was a class act that I appreciate. Thank you Adrian!
9/16/2019
Conrad C. VERIFIED CUSTOMER
Erick was the best.
9/16/2019
Ramesh K. VERIFIED CUSTOMER
Adrian Martinez was so helpful. He was very informative and helped me guide what I need to do. Thank you for your great service Adrian.
9/15/2019
Carisa D. VERIFIED CUSTOMER
Very professional
9/15/2019
Tina N. VERIFIED CUSTOMER
Thank you for your excellent service.
9/15/2019
Teresa M. VERIFIED CUSTOMER
Although the service from every Freeway Honda employee I encountered was exemplary, the service on my vehicle was not on par. Unfortunately the AC issue I brought the vehicle in for still exists despite the best efforts of the service team. I returned my vehicle to Freeway Honda 3 hours after receiving it. I have full faith that the necessary repairs will be made timely.
9/15/2019
Lawrence B. VERIFIED CUSTOMER
Mr Martinez is an exceptional service representative and it is always a pleasure to do business with him at Freeway Honda.
9/15/2019
Jon M. VERIFIED CUSTOMER
That Freeway Honda is the very best I’ve been there two years with them and never had a bad experience they’re wonderful Jeff is great
9/15/2019
Cristopher G. VERIFIED CUSTOMER
Jeff was extremely accommodating. Quick to answer all questions
9/15/2019
Noe F. VERIFIED CUSTOMER
Thanks again Jeffrey for all your help!
9/14/2019
Oscar M. VERIFIED CUSTOMER
????
9/14/2019
Cindy W. VERIFIED CUSTOMER
He was very easy to communicate and professional to deal with.
Thank you he’s an asset to your organization.
9/14/2019
Rashawnda W. VERIFIED CUSTOMER
Quick and efficient
9/14/2019
La P. VERIFIED CUSTOMER
Roberto fraise provived us the best service ever.
He took care of our vehicle as his own, always answered customer concerns, making customer happy with high quality services.
Thank you very much!