Luis was really nice and helped to expedite the job. I was waiting for the work to be done, and thought I’d be waiting for 5-6 hours. I only waited for three hours, and my car looks great. Excellent customer service, and clear about the outcome. Thank you, Luis!
1/14/2025
Russell C. VERIFIED CUSTOMER
Michael knows what he’s doing and it’s good about giving a fair estimate and delivering as promised. What more can you ask? Thanks.
1/14/2025
Cesar S. VERIFIED CUSTOMER
Thank you. Everyone at Norm Reeves is always helpful.
1/14/2025
Rudy V. VERIFIED CUSTOMER
Great service, as usual
1/14/2025
Joseph D. VERIFIED CUSTOMER
Mike made it a smooth and wonderful experience!
1/14/2025
Michael C. VERIFIED CUSTOMER
Arbenz did a great job as usual. Happy with the service
Thanks,
Michael
1/14/2025
Ping Ping. VERIFIED CUSTOMER
Waiting room could be better. Car wash should be offer without asking?
1/13/2025
Melody P. VERIFIED CUSTOMER
Nathaniel was awesome and made my stop in at this Honda location super pleasant and easy (never thought id say that about being at a car dealership). I live right by the Torrance Honda but will definitely be back here for service and any other car needs due to the customer service. This guy deserves a huge raise and bonus.
1/13/2025
Howard H. VERIFIED CUSTOMER
Excellent service
1/13/2025
Colby L. VERIFIED CUSTOMER
Nate did a great job getting me through the process quickly, with lots of communication throughout.
1/13/2025
Devra A. VERIFIED CUSTOMER
I was quoted an astronomical price. When I called back to say I was taking it elsewhere, all of a sudden you were able to price match, which was half of what I was quoted. Then I was told my car would be ready on a certain day and I'd gear by noon. At 2:00 I called and was told the car wouldn't be ready until 2 days later. I asked why I wasn't notified of this and he said "I was just going call you. The technicians are backed up. My car was there for 2 days prior to that. That was and is unacceptable. I needed my car to meet prior appointments and said I needed it finished the next day. It was, and when I arrived, I was treated rudely. So to me, it seems my car wasn't a priority because I called out the service rep on price and then called him out again on his customer service. I won't be back.
1/13/2025
Elysse C. VERIFIED CUSTOMER
He was really helpful and I so appreciated the free car wash!
1/13/2025
Lucy Y. VERIFIED CUSTOMER
Everyone was helpful and friendly - from drop off to pickup. Car was earlier than anticipated/quotes time. It was my first time there, and I was happy with the experience.
1/12/2025
Sarah R. VERIFIED CUSTOMER
Nathaniel was great! Very helpful and addressed all my questions / concerns. Also, Erik (the technician that worked on my car) was AMAZING! He was able to figure out the problem with my door and now it’s perfect. Thank you all so much!
1/12/2025
Mohsen H. VERIFIED CUSTOMER
Very happy
1/12/2025
Jeff L. VERIFIED CUSTOMER
I called Jacob 4 separate times and didn’t get ahold of him or a returned phone call.
1/12/2025
Jennifer K. VERIFIED CUSTOMER
I paid to get windshield wipers installed, but the parts were just laying in the plastic on my passenger seat in my car. They were not installed, and I didn’t notice until I got home that the windshield wipers in the plastic bags were on my passenger seat. I asked my service advisor to get a refund And he said it would take a couple days to get my money back onto my credit card. So I am waiting for the refund. I am disappointed and will not be returning.
1/12/2025
In Ja. VERIFIED CUSTOMER
Good
1/12/2025
Dennis B. VERIFIED CUSTOMER
Michael is awesome, very polite, effective and professional
1/12/2025
Duberney O. VERIFIED CUSTOMER
Nate is great, knowledgeable, and patient. My go to guy when any of our cars need service. Thanks Nate!