Thank you to Luis for his time , excellent attention!!
1/10/2025
Ildiko M. VERIFIED CUSTOMER
There were no problems found today according to my complaints.
A carwash was promised but did not appear it was done.
Mayhieu is an excellent help and adviser.
1/10/2025
Jose B. VERIFIED CUSTOMER
Everything was smooth and he was very very straight forward and polite . He’s the type of advisor that is not pushy in any way and those are key reason I would come back
1/10/2025
Rosie S. VERIFIED CUSTOMER
I have been a loyal customer to this facility for years! Service is usually good which is why I keep on coming back. However this particular service agent was fast, attentive, explained everything in detail and offer superb customer service. I will definitely come back and ask for Gerardo Molina
1/10/2025
Michael G. VERIFIED CUSTOMER
Great Service advisor
1/10/2025
Cory J. VERIFIED CUSTOMER
Great service
1/10/2025
Clark W. VERIFIED CUSTOMER
Nate was great
1/10/2025
Judith D. VERIFIED CUSTOMER
Great job, Nate. Good customer service.
1/10/2025
Czaryl M. VERIFIED CUSTOMER
Jacob James did everything in his power to make sure that I was given the best service I could've asked for. I will go back to this dealership because I believe they actually care for their customers. He was thorough, transparent, and didn't keep me out the loop with what was going on with my car. I believe everyone at this dealership follows the same set of principles. I recommend going to this place every time. Not throwing shade and a certain Honda dealer in Anaheim but Irvine Honda treated me so well. Thank you Jacob. 100% satisfied 5/5 stars or whatever the hell is an +A. No glaze
1/10/2025
David S. VERIFIED CUSTOMER
Luis was both professional and courteous in delivering information about the provided service.
The turnaround time for completing the service was much faster than ocean Honda.
Overall, very impressed the staff
1/9/2025
Eric C. VERIFIED CUSTOMER
We ran into several problems getting my car fixed including multiple visits, but Mayu did a great job handling things and keeping me informed. He was able to make the best out of a bad situation and take care of me. Mayu is a true professional.
1/9/2025
Darren M. VERIFIED CUSTOMER
I wish the service team wouldn't always kick the interior door panal every time they get out of the car. The amount of scuff marks made over the years is astounding. Please be more careful with other people's property. The scuffs on Civic coupes don't come off. It's very cheap plastic. The damage is permanent, unfortunately. And this may be a reason I don't buy a Honda as my next car.
1/9/2025
Thomas F. VERIFIED CUSTOMER
Louis does a great job, patient and understanding
1/9/2025
Jon H. VERIFIED CUSTOMER
Outstanding service!
1/9/2025
Robert B. VERIFIED CUSTOMER
We had a light indicator come on while on vacation. They saw us quickly and helped us out.
1/9/2025
Gail D. VERIFIED CUSTOMER
Very happy with service.
Brandon was helpful and patient.
1/9/2025
Keo M. VERIFIED CUSTOMER
Jorge was great. He was in constant contact with me about my vehicle. Appreciate the whole norm reeves team for helping me fix my flat tire.
1/9/2025
Marci E. VERIFIED CUSTOMER
I had a curtesy car wash—the car was dirtier after it was washed. I asked the workers if I could use a rag to clean the dirt off the car.Two young men were hesitant to help . I had to ask twice. The worker stated the dirt was mud. Hmn, he had no idea what he was talking about. Bad car wash, inept apathetic workers.
The service representative was very good. He was right on with the timing.Friendly service representative good service.
1/9/2025
Karin V. VERIFIED CUSTOMER
I told my husband who owes a VW that anyone I had encountered today was just a joy to communicate with. Everybody was polite, helpful, courteous and pleasant.
Best Karin V
1/9/2025
John G. VERIFIED CUSTOMER
Brandon was friendly and professional. My
B-1 maintenance was completed in under one hour!