Your car wash is always broken. Plus, the service person did not go over the areas of concern that are highlighted from the multi point inspection.
12/25/2024
Doretta S. VERIFIED CUSTOMER
He took good care of me. I had an emergency. Needed a new battery yet you were closing early. He took care of my problem.
12/25/2024
Margaret P. VERIFIED CUSTOMER
Very satisfied thank you!!
12/25/2024
Virginia M. VERIFIED CUSTOMER
Excelente servicio
12/25/2024
Alex M. VERIFIED CUSTOMER
They did a great job in timely matter. I did hope they wash it but it was late in the day so I understand. JORGE was great, he treated me with respect and made time for me. I showed up no appointment.
12/25/2024
Fidel M. VERIFIED CUSTOMER
Good job, keep it up!
12/25/2024
Daniel S. VERIFIED CUSTOMER
He was polite and prompt.
12/25/2024
Aurelia D. VERIFIED CUSTOMER
Great job and great customer service Brandon Son
12/24/2024
Linda F. VERIFIED CUSTOMER
The Norm Reeves team could not have been more professional and caring, from check in to picking up the repaired vehicle. And Arbenz Anton is a study in perfect customer service! He made an emergency as smooth as he possibly could.
12/24/2024
Vitko G. VERIFIED CUSTOMER
Excellent service.
12/24/2024
Turid R. VERIFIED CUSTOMER
Happy to assist. Brandon Son was professional, efficient, and thorough in meeting my needs relative to my Honda servicing. A plus!
12/24/2024
Khaled A. VERIFIED CUSTOMER
Thanks
12/24/2024
Kevin S. VERIFIED CUSTOMER
Fast, efficient, on targeted cost and done within communicated time. Kudos to you.
12/24/2024
Walter B. VERIFIED CUSTOMER
Staff was very helpful and communicative
12/23/2024
Patricia G. VERIFIED CUSTOMER
Requested car wash. Was told “if it works”. Left the car there for ample time it was never washed this would never happen at sterling bmw. This isn’t the first time. I also was told the recall situation couldn’t be taken care of and it was never scheduled
12/23/2024
Sonesh M. VERIFIED CUSTOMER
Always come back, mainly for the service Brandon Son offers us. From time we pull up, till the time we pull out from our servicing… Brandon has a smile, positive attitude and knows what he is taking about. Thanks Brandon once again! Sonesh
12/23/2024
Ben T. VERIFIED CUSTOMER
Jorge was very helpful with my questions and concerns and even booked my recall appointment.
12/23/2024
Luis A. VERIFIED CUSTOMER
Jacob did an amazing job and was very kind and helpful. I know I’m in good hands when he is my service advisor
12/23/2024
Mitra S. VERIFIED CUSTOMER
Arbenz did a great job in locating a difficult-to-find part. I was concerned that we may be without the car for weeks/months, but he located the part, had it priority shipped to the dealership, and we had the car back a few hours after the part was delivered.