Would like to express my sincere gratitude for the excellent service I received during the recent repairs on my car. As always Arbenz professionalism, courtesy and expertise made the entire process smooth and stress-free. The thoroughness with which Arbenz diagnosed the issues and the quality of the repairs exceeded my expectations.
Thank you once again Arbenz for the excellent service.
12/7/2024
Susie V. VERIFIED CUSTOMER
Nate was very professional, knowledgeable And courteous in taking care and having my 2016 Honda CRV serviced. I came in for an oil change, and the cost was more than what I had expected. But I went ahead and got it done. I’ve owned several Hondas and Norm Reeves has always serviced them.
12/7/2024
Nancy A. VERIFIED CUSTOMER
Quick sign in upon our arrival. Communications excellent. Service was completed in the time told and we were notified when the car was ready to pick up. Glad we are having our Honda CRV serviced at Norm Reeves in Irvine.
12/7/2024
Pamela S. VERIFIED CUSTOMER
Thank you Jorge for getting the oil change done so quickly! Great service!
12/7/2024
Joseph C. VERIFIED CUSTOMER
Go Vikings!!!
12/7/2024
Marife D. VERIFIED CUSTOMER
Excellent job
12/7/2024
Dustin S. VERIFIED CUSTOMER
Luis took great care of me and offered a loaner car. Even tho I didn’t need one I was glad to know I had the option. He covered every detail and I appreciated his calm, alert and helpful energy. Thanks!
12/7/2024
David B. VERIFIED CUSTOMER
Only thing was I didn't get a copy of the inspection report.
12/7/2024
Christine Diane. VERIFIED CUSTOMER
Mayhieu took care of everything for me! He's amazing. Thank you. I am satisfied with the service
12/7/2024
Kyra M. VERIFIED CUSTOMER
Luis is very kind and extremely helpful. He explains everything thoroughly and gives you different options as well. 10/10 would recommend Luis and Norm Reeves Honda in Irvine
12/6/2024
Alberto P. VERIFIED CUSTOMER
The reason I bring my car to the dealership in irvine is because Brandon is a really good person to work with and he, takes care of all of my needs
12/6/2024
Olivia A. VERIFIED CUSTOMER
Thank You Luis for your help,
12/6/2024
Jose V. VERIFIED CUSTOMER
Excellent service
12/6/2024
James J. VERIFIED CUSTOMER
Great service and technicians
12/6/2024
Ashley M. VERIFIED CUSTOMER
Jacob was just really nice and kind. Everyone I talked to was. It was pretty quick too and they have a nice area to work.
12/6/2024
Gojko L. VERIFIED CUSTOMER
I recently brought my car in for service.The service team was absolutely amazing—honest, professional, and efficient. They handled everything with great care, and I truly appreciated their transparency throughout the process.
However, the waiting experience in the “Guest Lounge” left much to be desired. The restrooms were not clean, and there were no complimentary refreshments, unlike my previous experiences at Honda in San Juan Capistrano, where they offered coffee, tea, and even sandwiches. Here, everything came at a cost, from vending machines to kiosks, with signs emphasizing that cameras are watching—creating an unwelcoming atmosphere.
Additionally, the lounge seating was uncomfortable. A chair in the front row was broken, and the sunlight made those spots unusable, leaving me to sit on a metal bar chair for two hours. It felt like no thought was given to making the waiting experience pleasant for customers.
While I highly recommend the service team, I hope management can address the lounge issues to improve the overall experience for their customers.
12/6/2024
Jan G. VERIFIED CUSTOMER
Very good service. Thank you.
12/6/2024
Maruf H. VERIFIED CUSTOMER
Michael was great!
12/5/2024
Karen Q. VERIFIED CUSTOMER
Geraldo was very professional and pleasant. All the encounters I had from the time I drove into service bay until my key was handed back were the same. Good group of young men. Respectful and efficient. Thanks!
12/5/2024
Stephen J. VERIFIED CUSTOMER
They said the heater does not not work unless the temperature is set above 80 degrees. Unacceptable. I was to be called by noon. I received a tex5 after 2 pm.