I found Arbenz Anton to be friendly, energetic, and communicative throughout the time I was having my car serviced at Norm Reeves Honda. This led to an overall positive experience, which reflected well on Norm Reeves Honda Irvine.
9/2/2021
Thomas S. VERIFIED CUSTOMER
Not happy with your owners decision not to wash the car after service! I paid $60 for a simple cabin filter, which is a $10 item. It you want to charge a premium price, don’t skimp on washing cars!
I will be going to my local auto repair shop, given the above. Very disappointing of your owners decision, bad business.
Ps. Please don’t tell me it’s COVID, it’s over!
You
Sincerely
Your former customer, since 2018.
9/2/2021
Marlyn K. VERIFIED CUSTOMER
Very nice customer service. Nathan was nice professional explain very well what was done. Im please with with irvine service.
9/2/2021
Roger C. VERIFIED CUSTOMER
Armando was great. Thanks!
9/2/2021
Vicky W. VERIFIED CUSTOMER
Very helpful young man.
9/2/2021
Patricia H. VERIFIED CUSTOMER
Excellent communication
9/2/2021
Jue W. VERIFIED CUSTOMER
The job was quick and well done. 5/5 stars!
9/2/2021
Jessie L. VERIFIED CUSTOMER
Professional and nice.
9/2/2021
Netty H. VERIFIED CUSTOMER
Armando is a great person. I do appreciate his kindness n help.
9/1/2021
Jan B. VERIFIED CUSTOMER
Thank you very much! Great customer service!
9/1/2021
Yolanda C. VERIFIED CUSTOMER
Arbenz is one of the best service advisors at your dealership! He was responsive, fast, courteous, and personable. I would give him 5 stars if I could.
9/1/2021
Swami A. VERIFIED CUSTOMER
Mitchell was very kind, courteous and helpful, even walking out to the curbside to give me an update. Such details do not go unnoticed by customers.
9/1/2021
Noppawan K. VERIFIED CUSTOMER
Awesome job done .
9/1/2021
Robin M. VERIFIED CUSTOMER
Athens was great. He was professional and very helpful!
9/1/2021
Linda M. VERIFIED CUSTOMER
Nate was great.
9/1/2021
Erinn P. VERIFIED CUSTOMER
Arbenz is fantastic! I was connected to him for my first service appointment, and he has been my guy ever since. Arbenz is a great communicator, answers all my questions, has great follow up and is a joy to work with. I plan to stick with him as long as I can
9/1/2021
Rachel L. VERIFIED CUSTOMER
Two incorrect add ons were put on to my car. The repel was supposed to be put onto both interior and exterior of car. We believe that it never was clearly noticeable as the car was dirty on the outside still with bugs from prior driving on the highway and other little marks here and there. We also got our car back a day later than promised.
9/1/2021
Fariba H. VERIFIED CUSTOMER
Amazing Service
9/1/2021
Dieuthine N. VERIFIED CUSTOMER
Over the phone I booked an appointment and only requested two services that would go with a coupon I had. I then had my sister drop my car off, knowing well she did not know the full details, that person added on extra maintenance I did not request for, charging my sister more then I had scheduled for. They told her that it needed to be done and part of the regular services, even though I had clearly confirmed my request over the phone. Very Disappointed and plan to call up to complain.
9/1/2021
Cleo L. VERIFIED CUSTOMER
Arbenz kept me updated on the status of my vehicle the entire time I was at the dealership. It was much appreciated! He has great people skills!!