Nate was a great rep and kept me in the loop at all time. The issue I had was waiting for a hose for four weeks…. That was the issue, service was great!
7/21/2021
Jose A. VERIFIED CUSTOMER
I just want to thank Nathan for his excellent customer service skills he did a great job
7/21/2021
Gregg Z. VERIFIED CUSTOMER
My problem was not fixed even after leaving my CR-V with Setvice overnight.
7/21/2021
James G. VERIFIED CUSTOMER
Arbenz took the time to explain the backorders of the 3 parts needed to repair my 2020 Honda Odyssey van in a calm and professional manner despite me being somewhat frustrated. He offered his business card and said I can email him to check status of the parts, something which made me feel he cares about providing a high level of customer service. While I wish there were not so many issues on a newer vehicle, Arbenz understood ny frustration and made me feel less upset. And on top od that he had my vehicle serviced timely and explained in detail the results of the inspection conducted. He is an asset to your dealership.
7/21/2021
Ana Carina. VERIFIED CUSTOMER
Thank you!?????
7/21/2021
Anita A. VERIFIED CUSTOMER
Kevin Meacham did an excellent job making sure that my car repair was done efficiently and thoroughly. He also went out of his way to help me get my car back into working order so that I was not stranded without a vehicle while I was waiting for parts. He is a huge asset to Norm Reeves Irvine Service Department.
7/21/2021
Sepehr A. VERIFIED CUSTOMER
Nathan did outstanding job taking care of process
The way he explain everything was all clear
Thanks again
7/21/2021
Karen B. VERIFIED CUSTOMER
Mitch was my service representative and made my experience with Norm Reeves service simple and pleasant.
7/21/2021
Victor R. VERIFIED CUSTOMER
Great job
7/21/2021
George W. VERIFIED CUSTOMER
Mark is a good guy who listens and takes care of his customer
7/21/2021
Lauren S. VERIFIED CUSTOMER
Mark was an excellent Advisor; I enjoyed speaking to him about my car
7/21/2021
Elizabeth P. VERIFIED CUSTOMER
Mr Anton was helpful and friendly. An excellent employee.
7/21/2021
Heather L. VERIFIED CUSTOMER
Mark What is very helpful and explained everything that was done to my car that day
7/20/2021
Pooja D. VERIFIED CUSTOMER
Thank you for taking care of me and the needs of my car!
7/20/2021
Robert P. VERIFIED CUSTOMER
I was extremely satisfied with my experience yesterday. Matt did an exceptional job from beginning to end. I feel very confident bringing my car to Norm Reeves Honda in Irvine for future service. Thank you, Matt and your team.
7/20/2021
Karen N. VERIFIED CUSTOMER
Nice guy, took time to explain my options regarding my tire kept me informed and was conscious about my timeframe.
7/20/2021
Christine N. VERIFIED CUSTOMER
Kevin was super helpful! Very polite, I was suppose to go back the next week for a recall and he did it the same day as my B1 so that saved me an extra trip and I got my car back sooner than expected. Very happy with the service here. Thanks!
7/20/2021
Maria R. VERIFIED CUSTOMER
Thanx for job well done.
7/20/2021
Mark S. VERIFIED CUSTOMER
Excellent service. Responsive, empathetic, helpful and accountable
7/20/2021
Joe P. VERIFIED CUSTOMER
Kevin provided excellent customer service. Very thorough in reviewing the service to be performed and expected time of completion. After service was completed he also confirmed each service that was done.