Nathan was extremely helpful, was transparent about what he could try to do for the car and what he could not do (new car had several trim problems).
6/17/2021
Bradley C. VERIFIED CUSTOMER
Great experience!
6/17/2021
Karthick . VERIFIED CUSTOMER
It felt like a trap, when I called for A12 service, they gave a quote for $119. When I went there, the representative Nate kind of quickly spoke that he was taking authorization for additional $119 dollars, ONLY IF REQUIRED. When I asked why was I quoted just $119 on the phone, he said “was it a lady, we have offsite lady who does not know much details about A12 service”, that was shocking in many ways. Sounded discriminatory for one, two, why would you have someone who does not know much details on customer service to answer questions about pricing?
Finally, when I went back, I got a bill for $246, for a oil change. It felt pure rip off, and horrible customer service. I NEVER EXPECTED SUCH A TREATMENT FROM A HONDA DEALER. I have only heard good things about Honda dealers, this is my first time at this dealer. Literally felt like I was at a third rated dishonest mechanic shop and not at an authorized Honda dealer. I even told Nate that, I will raise this with BBB, plus the way he spoke”was it a lady” was so demeaning.
As a huge Honda fan, did not expect such a treatment from an authorized dealer.
Thoroughly Disappointed .
6/17/2021
Josefino Guiao. VERIFIED CUSTOMER
Great service!
6/17/2021
Kerry F. VERIFIED CUSTOMER
Always great service. Dominick was informative and helpful.
6/17/2021
Marie F. VERIFIED CUSTOMER
Mitchell was very friendly, helpful, and professional. He explained everything very well and answered all of my questions.
6/17/2021
Jirawit A. VERIFIED CUSTOMER
Thanks to Arbenz , best service ever!
6/17/2021
Kyle W. VERIFIED CUSTOMER
good man
6/17/2021
Antonio G. VERIFIED CUSTOMER
Good service and honest good job
6/17/2021
Keith K. VERIFIED CUSTOMER
Mitchell was a great communicator and kept me in the loop every step along the way.
6/17/2021
Esther R. VERIFIED CUSTOMER
He is courteous and explain to me what should be done
And took care of my ride home, and called me when my car is ready for pick up.
6/17/2021
Dwayne R. VERIFIED CUSTOMER
Excellent service
6/17/2021
Felix S. VERIFIED CUSTOMER
Excellent service!
6/17/2021
Anita K. VERIFIED CUSTOMER
Matthew was, professional and courteous.
Kept me informed regarding the progress.
This was my first time at Norm Reeves and I will definitely be back for all my car service needs.
6/16/2021
Allen M. VERIFIED CUSTOMER
5 stars give him and everyone who worked on my car raises
6/16/2021
Deep V. VERIFIED CUSTOMER
Great and quick service.. Labour cost was a bit steep though..
6/16/2021
Renee H. VERIFIED CUSTOMER
Thanks Kevin for an outstanding experience !
6/16/2021
Lynette/Richard P. VERIFIED CUSTOMER
You guyd were great. Thx.
6/16/2021
Dorothy V. VERIFIED CUSTOMER
Thank you for a job well done and in a timely manner! Nathan was very sympathetic to all my concerns about my Honda and really went the distance to get my vehicle repaired and back to me on the same day.