Nathan did a great job. You’re lucky to have him represent you.
6/11/2021
Melody H. VERIFIED CUSTOMER
Nathan is very patient, friendly, professional, knowledgeable and very understanding, helpful.
He is the best, even he was busy he went out of his way to help me.
6/11/2021
Carla H. VERIFIED CUSTOMER
Nathan was fantastic! Addressed all my concerns and was so kind!!
6/11/2021
Stephanie R. VERIFIED CUSTOMER
Irvine Honda has far better service than Rancho Santa Margarita.
6/10/2021
Erik H. VERIFIED CUSTOMER
Great communication, upfront about recommendations and pricing - someone who I would consider a true advisor, helping me navigate the process of taking good care of my vehicle.
6/10/2021
Danielle B. VERIFIED CUSTOMER
The service was ok, but I paid to diagnose a sound my car was making. I was told this would be applied towards fixing the subsequent problem, but then that it would not. This doesn’t make. Lot of sense, since I’ll be paying over 1200 to have the repair done, it would be great if you could at least apply the diagnosis fee toward the repair. Other dealers do this, and it seems like a reasonable practice to me.
6/10/2021
Dan S. VERIFIED CUSTOMER
The service was done very well as far as I can tell, Kevin was outstanding. The cost was astronomical.
6/10/2021
Kimberly G. VERIFIED CUSTOMER
I look forward to completing the survey. Mark was fantastic and extremely helpful. We feel very fortunate to have worked with Mark today for our service. Thank you to Mark!
6/10/2021
Maryanne D. VERIFIED CUSTOMER
Super Easy to schedule the service appt. Greeter stepped up as soon as I arrived and the customer service gentleman that assisted me was very professional and was kind enough to arrange for a Lyft for me to get to work. Always happy with Norm Reeves and their team of professionals. Thank you
6/10/2021
Mark S. VERIFIED CUSTOMER
Thanks to Kevin and Dominic and the team, everything was fixed right the first time, and the car was available before the promised time. Really appreciate you guys!
6/10/2021
Diane K. VERIFIED CUSTOMER
Matthew was very professional and polite great customer service thank you
6/10/2021
Susan H. VERIFIED CUSTOMER
Mitch was a great help. He made sure I had a ride home after dropping off my car. He answered all of my questions and was very cordial. I am glad that Mitch was there to help me.
6/10/2021
Steve K. VERIFIED CUSTOMER
Great customer service, pleasure to deal with.
6/10/2021
Narasimha P. VERIFIED CUSTOMER
Excellent service and customer relationship.
6/10/2021
Dwayne R. VERIFIED CUSTOMER
Dominick Dillon was very professional, helpful and accommodating
6/10/2021
Elaine E. VERIFIED CUSTOMER
Mitch great customer service
6/10/2021
Ann O. VERIFIED CUSTOMER
Great job!!!
6/10/2021
Kevin C. VERIFIED CUSTOMER
I continue to take my current to Norm Reeves because I get 1st rate service.